Pharmacy Clerk - FT

Lewis Drug Stores; Ida Grove (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401k

Paid Time Off (PTO)

Health insurance

Dental insurance

Vision insurance

Voluntary options: life, long-term etc

Job summary

Lewis Drug Stores in Ida Grove, IA is seeking a Pharmacy Clerk to provide patient and customer care as the first point of contact in the pharmacy. The role emphasizes prompt, professional, and friendly service, accurate prescription support, and teamwork with the Chief Pharmacist and staff pharmacist.

Responsibilities include handling patient interactions, processing transactions, maintaining confidentiality, preparing medications for delivery, answering calls, and contributing to a clean,

Qualifications

• Must be neat and clean in appearance.
• Eagerness to help patients with a positive and friendly attitude.
• Strong organizational skills, attention to detail, and ability to multitask.

Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily.
• Professionally manage and assist in all patient wait times, sales, returns, and complaints.
• Answer phone calls promptly and in a polite manner.
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently.
• Maintain the confidentiality of patients’ private medical information.
• Prepare paperwork and compile medications for delivery and mail out orders.
• Manage and serve drive-thru patients in an efficient manner (if applicable).
• Ability to log into a variety of software systems and use a cash register.
• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day’s operations.
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities.
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Skills

Customer service

Multitasking

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Job Title: Pharmacy Clerk
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
Summary
The Pharmacy Clerk’s primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.
Essential Duties And Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily
• Professionally manage and assist in all patient wait times, sales, returns, and complaints
• Answer phone calls promptly and in a polite manner
• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently
• Maintain the confidentiality of patients’ private medical information according to the HIPPA Act
• Prepare paperwork and compile medications for delivery and mail out orders
• Manage and serve drive-thru patients in an efficient manner (if applicable)
• Ability to log into a variety of software systems and use a cash register
• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day’s operations
• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Employee Role Expectations

• Must be neat and clean in appearance
• Eagerness to help patients with a positive and friendly attitude
• Strong organizational skills, attention to detail, and ability to multitask
• Must be a self-starter
• Willingness to take direction when needed
• Ability to maintain composure when dealing with challenging situations
• Ability and desire to learn new skills
• Work effectively as part of a team to support the entire pharmacy, as well as individually
• Able to communicate effectively, both verbally and in writing
• Learn new software systems and type (data entry) accurately and efficiently
• Dependable in attendance and job performance
• Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members

Qualifications

• High school diploma or equivalent required (or in progress)
• Ability to handle transactions accurately and responsibly
• Basic math and computer skills

Physical Requirements

• Must be able to stand for long periods of time and move quickly from one workstation to another
• Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
• Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
• Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
• Must have depth perception, color vision (ability to identify and distinguish colors), and field of visionMust have ability to communicate verbally with staff and patients
• Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)

Benefits (Full-time Employees)

• Medical, dental, and vision insurance
• HSA, FSA, LPFSA options
• Voluntary options: life, long-term disability, life/long-term care hybrid, cancer, critical illness, accident, identity theft protection
• Employee discount
• Retirement savings (401k)
• Paid Time Off (PTO)
• Paid volunteer time
• Company paid short term disability
• Company paid life insurance
• Discounted logowear
• Employee Assistance Program

Benefits (Part-time Employees)

• Employee discount
• Retirement savings (401k)
• Paid Time Off (PTO)
• Discounted logowear
• Employee Assistance Program