PHARMACY/CLERK

Kroger; Winfield (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Winfield, Alabama is hiring for a role focused on delivering outstanding customer service and assisting with cashier duties and inventory control. You will contribute to a safe, clean, and inclusive shopping environment, while adhering to company policies and HIPAA guidelines where applicable.

The position requires a high school diploma or GED, and applicants must be at least 18 years old. Prior experience in customer service and retail operations is a plus, with a emphasis on accuracy

Qualifications

• High School Diploma or GED required.
• 18 years of age or older.
• Ability to handle confidential information.

Responsibilities

• Provide exceptional customer service and assist customers and store associates.
• Handle cashier responsibilities and operate the cash register per policies to prevent loss.
• Follow HIPAA guidelines and maintain patient confidentiality where applicable.
• Assist with inventory control, shelf maintenance and order fulfillment.
• Ensure a clean, welcoming environment and safe, compliant store operations.
• Communicate effectively to triage calls and respond to inquiries as needed.

Skills

Customer service

HIPAA

Cash handling

Inventory control

Conflict management

Integrity

Teamwork

Education

High School Diploma or GED

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Create an environment that enables customers to feel welcome, important and appreciated
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs
• Complete all aspects of allowable inventory control, including shelf maintenance
• Answer phone and triage calls and answer inquires as appropriate
• Promote sales and services to customers and store associates
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• High School Diploma or GED
• Must be 18 years of age
• Ability to handle confidential information

DESIRED

• Any previous comparable experience
• Any experience with customer service, including registries, phone, and cashier
• Any experience with inventory control in a retail environment