PHARMACY/CLERK

Kroger Family of Companies; Augusta (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Augusta, KS is seeking team members to provide outstanding customer service in a fast-paced retail setting. You will assist customers and employees, ensure accurate transactions, and uphold safety, sanitation, and privacy standards.

You will support inventory, respond to inquiries, promote services, and handle cash, coupons, and various payment methods while maintaining accuracy and integrity. Prior retail experience is a plus.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age.
• Ability to handle confidential information.
• HIPAA privacy awareness in customer interactions.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity as required.
• Comply with safety and sanitation guidelines and notify management of unsafe conditions.
• Create an environment that makes customers feel welcome, important and appreciated.
• Maintain clean, organized work stations and customer waiting areas.
• Follow guidelines for inventory control and ordering of non-legend drugs.
• Handle all aspects of inventory control, including shelf maintenance.
• Answer phone and triage inquiries as appropriate.
• Promote sales and services to customers and store associates.
• Handle vendor coupons and cash management in line with shrink guidelines.
• Operate the cash register and process electronic payments and cash transactions.
• Provide a stellar customer experience while dispensing, as allowed by state law.
• Adhere to HIPAA and company policies.
• Support health and wellness initiatives.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflict in a calm, constructive manner.
• Demonstrate honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Assist and interact with customers including minors and older adults as needed.

Skills

Customer service

Communication

Integrity

Attention to detail

Conflict resolution

Education

High School Diploma or GED

Job description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

• Create an environment that enables customers to feel welcome, important and appreciated

• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas

• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs

• Complete all aspects of allowable inventory control, including shelf maintenance

• Answer phone and triage calls and answer inquiries as appropriate

• Promote sales and services to customers and store associates

• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines

• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions

• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same

• Support company health and wellness initiatives

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• High School Diploma or GED

• Must be 18 years of age

• Ability to handle confidential information

DESIRED

• Any previous comparable experience

• Any experience with customer service, including registries, phone, and cashier

• Any experience with inventory control in a retail environment