Pharmacy Care & Wellness Associate

Jobtome; New Franken (WI); On-site; USD 19,000 - 23,000; Full time

Job summary

Jobtome is seeking a pharmacy clerk to support customer service and health-related duties in a retail pharmacy setting. You will assist pharmacists, manage data entry and product dispensing while maintaining HIPAA compliance and accurate records.

The role emphasizes customer-focused service, efficient billing, and safe handling of medications in a fast-paced environment. Training and team support are provided to ensure quality patient care.

Qualifications

• Customer service experience is preferred.
• HIPAA and confidentiality awareness required.
• Meets state requirements to perform the functions described.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity.
• Follow health code regulations and identify unsafe conditions; notify management.
• Understand and perform ordering with wholesalers.
• Follow guidelines on computerized inventory management and ordering of medications and supplies.
• Maintain clean and organized work stations and customer areas.
• Count, measure and prepare products per company standards.
• Complete billing procedures to ensure value to customer and company.
• Answer phone and triage calls; respond to inquiries.
• Adhere to coupon, cash shortage, and shrink guidelines; handle payments securely.
• Operate cash register and process payments (credit/debit, EBT, gift cards).
• Provide stellar customer experience through reception, data entry, adjudication, and dispensing.
• Assist pharmacist in duties not requiring professional judgement.
• Understand HIPAA regulations and company policies.
• Support company health and wellness initiatives.
• Put away legend orders including Central Fill deliveries.
• Work cooperatively in fast-paced environments; manage conflicts calmly.
• Maintain honesty and integrity of customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Assist minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Customer service

HIPAA compliance

Education

High School Diploma or GED

Job description

Jobtome is seeking a pharmacy clerk to support customer service and health-related duties in a retail pharmacy setting. You will assist pharmacists, manage data entry and product dispensing while maintaining HIPAA compliance and accurate records.

The role emphasizes customer-focused service, efficient billing, and safe handling of medications in a fast-paced environment. Training and team support are provided to ensure quality patient care.