Pharmacy Care Technician

UnitedHealth Group; Albuquerque (NM); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Assistance Program

Volunteer Benefits

Job summary

UnitedHealth Group is hiring a Pharmacy Care Technician to support centralized pharmacy operations and improve medication adherence. This role contributes to STARs performance and works with PharmD on medication reviews and reconciliation.

Location is remote/office-based with 1 onsite day in Albuquerque, NM, and a Monday–Friday schedule from 8am to 5pm. Requirements include NM license, national certification, high school diploma, and 2+ years in retail, PBM, or managed care pharmacy.

Qualifications

• Retail, PBM or managed care pharmacy experience is preferred.
• Medicare Part D and Stars adherence experience preferred.

Responsibilities

• Pulls fill histories and claims, builds draft medication lists for PharmD review.
• Proactive adherence outreach on members below 80% PDC; refill sync, 90-day supply and mail-order conversions.
• Prepares and tracks prior authorizations, appeals paperwork and manufacturer patient assistance / foundation applications.
• Screens members for Extra Help/LIS eligibility and routes to the Social Worker.
• Confirms med changes with pharmacies after PharmD recommendations are accepted; tracks gaps in fills post-discharge.
• Maintains the hub's work queues and intervention log.

Education

High School Diploma / GED

Active and unrestricted Pharmacy Technician license in NM

National Certified Pharmacy Technician (PTCB or ExCPT)

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Pharmacy Care Technician (2378564)

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to startCaring. Connecting. Growing together.

The Pharmacy Technician will report to the Manager of Pharmacy and will directly support the centralized pharmacy operations needed to improve medication adherence and deliver measurable clinical and affordability outcomes. Pharmacy Care Technicians are part of the interdisciplinary care team, engaging members through proactive outreach to close care gaps and execute targeted medication‑related interventions. Their work will help reduce avoidable ER visits and medication‑related admissions, improve medication adherence, and ensure consistent pharmacy support during transitions of care. The technicians will also support the pharmacist with medication reviews, reconciliation, chronic condition treatment planning, patient and provider education, and closure of Part D gaps that directly impact STARs performance.

Location: Remote/office-based* role requiring 1 day onsite at 303 Roma Ave. Albuquerque, NM.

Schedule (Full-Time): Monday-Friday, 8am-5pm

If you reside inAlbuquerque, NM, you will enjoy the flexibility of an office-based role as you take on some tough challenges.

Primary Responsibilities:

• Pulls fill histories and claims, builds draft medication lists for PharmD review
• Proactive adherence outreach on members falling below 80% PDC; refill sync, 90-day supply and mail-order conversions
• Prepares and tracks prior authorizations, appeals paperwork and manufacturer patient assistance / foundation applications
• Screens members for Extra Help/LIS eligibility and routes to the Social Worker
• Confirms med changes with pharmacies after PharmD recommendations are accepted; tracks gaps in fills post-discharge
• Maintains the hub's work queues and intervention log

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician licensein the state of New Mexico
• National Certified Pharmacy Technician (PTCB or ExCPT)
• 2+ years of retail, PBM, and/or managed care pharmacy experience

Preferred Qualification:

• Medicare Part D and Stars adherence experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.