Pharmacy Benefits Case Manager - $20.00 - {176660}

Utilicom; Columbus, Northern (OH, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Company equipment provided

Remote work

Job summary

Utilicom is seeking a Pharmacy Benefits Case Manager for a 100% remote role in the United States. The position supports patients through prescription drug access, insurance benefits, coverage determinations, specialty coordination, and financial assistance programs.

Training is 4–6 weeks, 8:00 AM–5:00 PM CST, with subsequent 8-hour shifts between 7:00 AM and 7:00 PM CST. Ideal candidates have experience in healthcare, insurance, pharmacy benefits, prior authorization, patient assistance, or

Qualifications

• High school diploma or equivalent.
• Healthcare/insurance experience preferred.
• Strong communication, organizational and documentation skills.

Responsibilities

• Review incoming patient requests and assign cases in the case-management system.
• Contact patients to discuss insurance coverage, approvals and denials, and copays.
• Coordinate with insurance companies to verify accurate patient benefit information.
• Document case progress and outcomes in the case-management system.
• Ensure compliance with PHI/privacy requirements and company policies.

Skills

Verbal communication

Written communication

Microsoft Office

Typing 40 WPM

Video conferencing

Multitasking

Documentation

Attention to detail

Time management

Job description

Pharmacy Benefits Case Manager – Remote

Pay Rate: $20.00/hour
Location: 100% Remote – U.S. Residents
Schedule: Must be available to work any 8-hour shift between 7:00 AM–7:00 PM CST, as assigned
Training: 8:00 AM–5:00 PM CST, Monday–Friday
Training Duration: Approximately 4–6 weeks; virtual attendance is mandatory

Pharmacy Benefits Case Manager Position Overview

We are seeking a Pharmacy Benefits Case Manager to support patients with prescription drug access, insurance benefits, coverage determinations, specialty pharmacy coordination, and financial assistance programs.

This position supports patients throughout the medication access process, from initial case review through final approval or denial. The ideal candidate will have experience in healthcare, insurance, pharmacy benefits, prior authorization, patient assistance, or pharmaceutical services and be comfortable handling a high volume of cases while providing an empathetic, patient-focused experience.

Pharmacy Benefits Case Manager Key Responsibilities

• Monitor system accounts for new patient cases and review incoming requests.
• Conduct outbound calls to patients regarding insurance coverage, approvals and denials, copays, and specialty pharmacy information.
• Contact insurance companies to obtain and verify accurate patient benefit information.
• Research and resolve complex payer and pharmacy-related issues.
• Assist patients, providers, and physician offices with questions regarding the status of assistance requests.
• Maintain detailed and accurate documentation in proprietary case-management systems while communicating by telephone.
• Manage patient cases from initial contact through final approval or denial.
• Process patient applications in accordance with established policies, procedures, and PHI/privacy requirements.
• Research alternative funding sources and foundations to determine patient eligibility for financial assistance.
• Communicate case updates and provide appropriate follow-up to team members and leadership.
• Identify, document, and compliantly submit Adverse Events identified during patient interactions or through received documentation.
• Apply knowledge of healthcare, pharmacy benefits, and company procedures to resolve increasingly complex cases.
• Independently research and resolve issues while working within established procedures and guidelines.
• Consistently meet established quality, productivity, and documentation standards.

Pharmacy Benefits Case Manager Required Qualifications

• High school diploma or equivalent required.
• Previous healthcare, insurance, pharmaceutical, pharmacy, or patient support experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask across multiple software applications while speaking with patients or healthcare professionals.
• Minimum typing speed of 40 WPM.
• Ability to accurately document and transcribe information while actively engaged in telephone conversations.
• Strong Microsoft Office skills.
• Experience using Microsoft Teams, Zoom, or similar video conferencing platforms.
• Excellent attention to detail and documentation skills.
• Ability to manage multiple concurrent cases and prioritize work in a high-volume environment.
• Strong organizational and time-management skills.
• Ability to work independently while also collaborating effectively with a team.
• Strong attendance and reliability.
• Comfortable working toward daily and weekly productivity and quality metrics.
• Empathetic, professional, and patient-focused communication style.

Pharmacy Benefits Case Manager Preferred Experience

• Pharmacy Benefits Management (PBM) experience.
• Knowledge of Medicare, Medicaid, and commercial insurance payer practices and policies.
• Prior authorization experience.
• Appeals experience.
• Patient assistance program experience.
• Specialty pharmacy experience.
• Pharmaceutical manufacturer support services.
• Insurance verification or benefits investigation.
• Experience working with copays, coverage determinations, alternative funding, or patient assistance foundations.

Remote Work Requirements

This is a 100% remote position available to U.S. residents.

Employees must have a dedicated, quiet, private, and distraction-free workspace and reliable high-speed internet.

Company-provided computer equipment will be supplied. Employees are responsible for providing their own internet service.

Required internet specifications:

• Secure broadband connection via DSL, cable, or fiber
• Minimum download speed: 15 Mbps
• Minimum upload speed: 5 Mbps
• Maximum ping rate: 30 ms
• Computer must be hardwired directly to the router
• Surge protector with network-line protection required for company equipment
• Dial-up, satellite, Wi-Fi-only, and cellular connections are not acceptable

Failure to consistently meet the required remote-work and internet standards may result in termination of the assignment/employment.

Training

The initial training period is approximately 4–6 weeks and will be conducted virtually.

Training hours are 8:00 AM–5:00 PM CST, and attendance is mandatory.

After training, employees must be available to work an assigned 8-hour shift between 7:00 AM and 7:00 PM CST.

Who We’re Looking For

This role is well suited for candidates with backgrounds such as:

Pharmacy Benefits Specialist, Patient Access Specialist, Benefits Verification Specialist, Prior Authorization Specialist, Pharmacy Technician, Patient Assistance Specialist, Insurance Verification Specialist, Healthcare Customer Service Representative, or Pharmacy Case Manager.

Candidates should be comfortable speaking with patients and healthcare professionals, navigating insurance benefits, documenting cases accurately, and resolving issues related to medication access.