Pharmacy Assistant

Ochsner Health; New Orleans (LA); On-site; USD 31,000 - 42,000; Full time

Job summary

Ochsner Health in New Orleans seeks a patient-focused Pharmacy Clerk to support daily operations in our pharmacy. You will handle data entry, inventory, and customer service with a friendly, professional approach.

You will balance cash, assist with Rx messages, and maintain shelves while upholding HIPAA and confidentiality. Join a compassionate team and contribute to safe, accurate pharmaceutical care for our diverse patient population.

Qualifications

• Must have computer skills and dexterity for data entry.
• Effective verbal and written communication skills.
• Proficient with Windows-style applications and keyboard.
• Strong interpersonal skills with diverse backgrounds.
• Ability to complete assigned tasks within a time frame.
• Excellent customer service within a team setting.
• Maintain confidentiality and HIPAA compliance.

Responsibilities

• Operates and balances cash register for payments when needed.
• Organizes medication returns and monitors pharmacy orders.
• Greets customers with warm, friendly service.
• Handles Rx messages for missing dosages.
• Enters cycle counts into the computer system.
• Delivers medications as required.
• Forwards medication questions to Pharmacist/Technician as needed.
• Organizes and cleans pharmacy shelves and floors.
• Adapts communication to patient population respect privacy and needs.
• Performs other related duties as assigned.

Skills

Data entry skills

Communication skills

Windows proficiency

Interpersonal skills

Time management

Customer service

HIPAA compliance

Education

High School Diploma

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job performs clerical duties in accordance with the established policies and regulations. Assists with completing inventory duties and data entry. Provides excellent customer service to customers, reporting any questions or concerns to pharmacy management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – High School Diploma or equivalent

Work Experience

Required – None

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Must have strong interpersonal skills to interact with individuals of diverse cultural backgrounds, of all ages, and at all levels within and outside the organization in a positive and effective manner.
• Ability to work effectively to complete all assigned task within a given time period.
• Excellent customer service skills and the ability to work within a group setting.
• Must always maintain a firm understanding of confidentiality and HIPPA laws.

Job Duties

• Operates and balances cash register to ensure accurate payment collection when needed.
• Organizes medication returns and monitors receipt of pharmacy orders.
• Greets customers and provides customer service in a warm and friendly manner.
• Handles phone calls and Rx messages for missing dosages.
• Accurately enters cycle counts into the computer system.
• Couriers medications as needed.
• Immediately forwards medication related questions to Pharmacist/Pharmacy Technicians as necessary.
• Organizes and cleans pharmacy shelves and floors.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.