Pharmacy Assistant

Kaiser Permanente; Baldwin Park (CA); On-site; USD 41,000 - 45,000; Part time

Job summary

Kaiser Permanente Baldwin Park Hospital is seeking an entry-level Pharmacy Support Clerk to assist with in-person and telephone reception, processing prescriptions, and basic cashier duties. You will enter patient and prescription data into the PIMS system and help prepare labels and packaging for dispensed medications.

The role requires strong customer service, accurate math, reading and interpreting pharmaceutical information, and the ability to stand for long periods while assisting patients

Qualifications

• Excellent Customer Service and telephone reception skills.
• Excellent written and verbal English-speaking communication skills.
• Ability to read, understand and transcribe pharmaceutical information.
• Demonstrated mathematical skills (add, subtract, multiply, divide).
• MUST PASS BACKGROUND CHECK.
• Requires standing for long periods, and communication with co-workers and patients.
• Ability to lift/transport 1-50 lbs.
• Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.

Responsibilities

• Provide in-person and telephone reception to patients.
• Receive and process new prescriptions and refills.
• Enter information into the pharmacy computer system (PIMS) and print prescription labels.
• Process prescription refill authorization requests.
• Package and organize prescriptions for sale.
• Maintain cash register and handle deposits per procedures.
• Assist inventory control and restocking tasks.
• Adhere to Kaiser Permanente policies and safety standards.

Skills

Customer service

Telephone reception

English communication

Job description

Job Summary

Under direct supervision and control of a licensed pharmacist, provides in-person and telephone reception, receives and directs new and refill prescriptions for further processing, produces computerized or typed prescription labels, packages and sells filled prescriptions and pharmaceutical merchandise and assists pharmacy personnel with clerical functions.

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Provides in-person and telephone reception to patients in accordance with established service and telephone access standards.
• Receives new prescriptions and/or refills ensuring the correct entry/documentation of information required to process the order.
• Identifies prescriptions needing refill authorization and refers to providers.
• Verifies that prescription indicates drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information. Recognizes potential for generic or therapeutic substitution.
• Alerts pharmacists when information is lacking and prescription requires further action and/or when information is noted in allergy and comment field in PIMS.
• Enters required prescription and/or patient information into pharmacy computer (Pharmacy Information Management System-PIMS) and/or types prescription label.
• Processes prescription refill authorization requests and enters responses from providers into PIMS.
• Places filled prescription(s) in appropriate container for immediate or future sale.
• Organizes and maintains packaged prescriptions for efficient retrieval.
• Prepares prescriptions for delivery by mail or UPS when requested.
• Sells prescriptions verifying correct patient through the matching of a call slip against a claim check, checking health plan card or other patient identification.
• Sells other pharmaceutical merchandise to members.
• Records all transactions and receipt of cash, checks, or credit card charges in cash register.
• Provides correct change and appropriate receipts to patients.
• Maintains the security and integrity of the cash register drawer contents.
• Counts cash drawer change fund.
• Is responsible for preparation and proper disposition of deposit.
• Follows Regional, Area and location cash handling policies and procedures.
• Prepares and reconciles daily cash register summary documents and prepares daily combined bank deposit for pharmacy.
• Forwards appropriate cash summary and documentation to cash control as required.
• Completes appropriate documentation and secures the bank deposit and exchange fund for pick-up by armored car delivery service.
• May be required to perform duties of the Inventory Control Assistant, which include the ordering and receiving of pharmaceutical merchandise from established sources, affixing price labels, and restocking shelves both within the pharmacy and medical offices.
• Makes recommendations to management regarding systems or operational improvements to enhance services provided by the department.
• Maintains work area and equipment in an organized and clean condition; maintains a safe, secure and efficient work environment.
• Exemplifies pharmacys mission and the organizations vision by contributing to the health satisfaction of members by providing appropriate medications, information, and professional services in a helping, caring, courteous, and efficient manner.
• Performs other duties as required.

Essential Responsibilities

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Provides in-person and telephone reception to patients in accordance with established service and telephone access standards.
• Receives new prescriptions and/or refills ensuring the correct entry/documentation of information required to process the order.
• Identifies prescriptions needing refill authorization and refers to providers.
• Verifies that prescription indicates drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information. Recognizes potential for generic or therapeutic substitution.
• Alerts pharmacists when information is lacking and prescription requires further action and/or when information is noted in allergy and comment field in PIMS.
• Enters required prescription and/or patient information into pharmacy computer (Pharmacy Information Management System-PIMS) and/or types prescription label.
• Processes prescription refill authorization requests and enters responses from providers into PIMS.
• Places filled prescription(s) in appropriate container for immediate or future sale.
• Organizes and maintains packaged prescriptions for efficient retrieval.
• Prepares prescriptions for delivery by mail or UPS when requested.
• Sells prescriptions verifying correct patient through the matching of a call slip against a claim check, checking health plan card or other patient identification.
• Sells other pharmaceutical merchandise to members.
• Records all transactions and receipt of cash, checks, or credit card charges in cash register.
• Provides correct change and appropriate receipts to patients.
• Maintains the security and integrity of the cash register drawer contents.
• Counts cash drawer change fund.
• Is responsible for preparation and proper disposition of deposit.
• Follows Regional, Area and location cash handling policies and procedures.
• Prepares and reconciles daily cash register summary documents and prepares daily combined bank deposit for pharmacy.
• Forwards appropriate cash summary and documentation to cash control as required.
• Completes appropriate documentation and secures the bank deposit and exchange fund for pick-up by armored car delivery service.
• May be required to perform duties of the Inventory Control Assistant, which include the ordering and receiving of pharmaceutical merchandise from established sources, affixing price labels, and restocking shelves both within the pharmacy and medical offices.
• Makes recommendations to management regarding systems or operational improvements to enhance services provided by the department.
• Maintains work area and equipment in an organized and clean condition; maintains a safe, secure and efficient work environment.
• Exemplifies pharmacys mission and the organizations vision by contributing to the health satisfaction of members by providing appropriate medications, information, and professional services in a helping, caring, courteous, and efficient manner.
• Performs other duties as required.

Basic Qualifications

• N/A

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• Excellent Customer Service and telephone reception skills
• Excellent written and verbal English-speaking communication skills (Foreign language ability may be required at specific locations).
• Ability to read, understand and transcribe pharmacutical information.
• Demonstrated mathematical skills (add, subtract, multiply, divide).
• MUST PASS BACKGROUND CHECK.
• Requires standing for long periods of time, and communicated with co-workers and patients.
• Ability to lift/transport 1-50 lbs.
• Light to moderate carrying, pulling, pushing, walking and frequent bending, stooping and reaching.

Preferred Qualifications

• N/A

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Job Duties

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Primary Location

California,Baldwin Park,Baldwin Park Hospital

Scheduled Weekly Hours

24

Shift

Variable

Workdays

Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start

12:01 AM

Working Hours End

11:59 PM

Job Schedule

Part-time

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

B04-1428|UFCW|Local 1428

Job Level

Entry Level

Department

Baldwin Park Med Center - O/P Pharmacy 1st Floor-A/Main - 0801

Pay Range

$29.55 - $32.75 / hour

Travel

Yes, 50 % of the Time

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.