Pharmacy Account Manager

Guardian Pharmacy, LLC; Englewood (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision benefits

Company-paid life insurance

Long-term disability

Job summary

Guardian Pharmacy, LLC in Englewood, CO is seeking an Account Manager to lead client relationships and ensure high-quality pharmacy services for long-term care providers. This role focuses on proactive customer support, onboarding, and ongoing collaboration with facility teams to optimize medication management.

You will work with operations to resolve service issues, train clients on tools, and manage accounts in Salesforce, while maintaining strong industry knowledge and accurate documentation.

Qualifications

• 3+ years of related experience in long term care pharmacy or institutional patient care setting.
• Excellent computer skills, including Outlook, internet, and Microsoft Office.
• Proven ability to troubleshoot customer service issues proactively while adhering to pharmacy scope.
• Ability to work independently and meet deadlines with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the main point of contact for assigned accounts, understanding client needs and future requirements.
• Collaborate with clients to provide support and deliver solutions ensuring quality care.
• Coordinate with pharmacy operations to address and resolve service-related issues promptly.
• Manage client expectations and communicate status updates through issue resolution.
• Develop strong working relationships and build trust with clients by delivering exceptional service.
• Assist in onboarding activities such as data collection and eMAR support.
• Prepare and deliver business reviews with facility management to review deliverables and value-added services.
• Conduct training sessions on operational best practices, regulatory compliance, and pharmacy tools.
• Maintain client records in Salesforce and support marketing initiatives.
• Stay current on industry trends and proactively identify areas for improvement.

Skills

Client relationship

CRM

Salesforce

Communication

Problem solving

Time management

Teamwork

Attention to detail

Education

High School Diploma

Bachelor’s degree preferred

Tools

Salesforce CRM

Microsoft Office

Outlook

Job description

Englewood, Colorado, United States of America Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Englewood, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Englewood, Colorado.

Why Guardian Pharmacy of Englewood?

We’re reimagining medication management and transforming care.

Who We Are and What We’re About

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

Position Details

• Schedule: Monday - Friday, 9:30 am - 6:00 pm
• Salary: $70,000 - $80,000
• Location: Guardian Pharmacy - 8599 Prairie Trail Dr. Englewood, CO 80112
• Application Deadline: October 15th, 2026

Assists in identifying and meeting the needs of potential and current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems, advising clients on regulatory issues, and training customer staff on best practices.

Attributes Required: Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation Relational – ability to build relationships with business unit management and become “trusted advisor” Strategy and Planning – ability to think ahead, plan and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members

Essential job functions (include the following)

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs.
• Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.
• Manage client expectations and communicate status updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.
• Assist in onboarding activities such as data collection and eMAR support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Stay current on industry trends.
• Other essential functions and duties may be assigned as needed.

Education and/or Certifications

High School Diploma required; Bachelor’s degree preferred Valid driver’s license and clean driving record.

Skills and Qualifications

• 3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
• Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
• Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

Work Environment

Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.

The noise level in the work environment is usually low to moderate. Due to the collaborative nature of the business and the need to service clients, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

Requires desk work in office environment. Ability to work flexible hours.

What We Offer

• Compensation & Financial
• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.