Pharmacist Operations Manager

RXinsider LTD.

Madison, Northern (WI, KY)

Hybrid

USD 124,000 - 155,000

Full time

4 days ago

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Benefits offered by this job

Health Insurance

Paid Time Off

Parental Leave

401K Match

Adoption Assistance

Flexible Spending Account

Paid Holidays

Referral Bonus

Job summary

Lumicera Health Services, powered by Navitus, is seeking a Pharmacist Operations Manager (PIC) to lead day-to-day operations for our specialty mail-order pharmacy. You will supervise dispensing, RPh verification, and cold-chain processes while ensuring readiness for audits and regulatory inspections.

You will partner cross-functionally with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence, maintaining compliance with pharmacy laws

Qualifications

Licensed pharmacist with current state licensure and eligibility for reciprocity if required.
Experience leading specialty pharmacy mail operations and regulatory compliance.
Familiarity with REMS, limited distribution drugs and accreditation standards.
Strong knowledge of inventory control and process improvement.

Responsibilities

Lead daily specialty mail pharmacy fulfillment, including dispensing and RPh verification.
Manage staff scheduling, coaching, and performance for pharmacists and techs.
Ensure compliance with federal/state regulations, URAC/ACHC standards and HIPAA.
Drive quality programs, CAPA, and continuous process improvements.
Oversee cold-chain handling, inventory and REMS programs as applicable.
Prepare for audits, manage vendor relations, and optimize PMS workflows.

Skills

Pharmacist license

Leadership

Specialty pharmacy

URAC/ACHC knowledge

Regulatory compliance

Inventory control

Lean Six Sigma

Education

PharmD or BS in Pharmacy

Tools

PMS software

Job description

Lumicera

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $124,100.00 - USD $155,200.00 /Yr.

STAR Bonus % (At Risk Maximum)

12.50 - Sr Manager, NAE, Sr CAE II

Work Schedule Description (e.g. M-F 8am To 5pm)

M-F 8am - 4:30pm

Overview

Due to growth, we are adding a Pharmacist Operations Manager (PIC) to our Specialty Pharmacy Clinical Services department . The Pharmacist Operations Manager (PIC) is responsible for the day-to-day leadership, performance, and regulatory compliance of a specialty mail-order pharmacy operation. This role oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications. The PIC partners cross-functionally with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence. The PIC serves as the designated pharmacist accountable for compliance with pharmacy laws and applicable federal regulations, and acts as the primary liaison for audits, inspections, and regulatory communications.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and delivery issue resolution.
Ensure compliance with all applicable federal/state pharmacy laws, accreditation standards (e.g., URAC/ACHC), HIPAA, and internal policies and SOPs.
Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
Drive quality and safety programs: medication error prevention, incident reporting, corrective and preventive actions (CAPA), and continuous process improvement.
Support inventory management for specialty drugs, limited distribution products (LDPs), REMS programs (as applicable), controlled substances (if applicable), and hazardous drugs handling.
Maintain cold-chain integrity (refrigerated/frozen) and develop procedures for packing, shipping, temperature excursions, and returns.
Monitor operational KPIs (turnaround time, accuracy, abandonment, delivery success, patient satisfaction, cost per script) and implement improvements.
Manage vendor relationships (wholesalers, couriers/carriers, packaging/temperature monitoring providers) and negotiate service levels as needed.
Prepare for and lead audits/inspections; maintain documentation, training records, and regulatory readiness at all times.
Support implementation and optimization of pharmacy systems (PMS), workflow tools, e-prescribing interfaces, and reporting.
Other duties as assigned

Qualifications

What our team expects from you?

PharmD or BS degree from an accredited College of Pharmacy required.Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts. Refer to the Licensure and Credentialing Verification P&P for current detail.5+ years as a licensed Pharmacist required.Leadership experience preferred1+ year of professional experience as a Specialty Pharmacist strongly preferred.Demonstrated knowledge of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices preferred.Knowledge of inventory control; state and federal laws and regulations pertaining to the legal operation of a pharmacy required.3+ years’ experience managing specialty pharmacy mail operations, cold-chain shipping, or limited distribution networks preferred.Experience with accreditation (URAC/ACHC) and regulatory inspections (BOP, DEA if applicable) preferred.Familiarity with REMS programs, hazardous drug handling (USP ), and specialty payer requirements preferred.Lean/Six Sigma training or equivalent continuous improvement experience preferred.Multi-state licensure experience and/or oversight of non-resident pharmacy requirements preferred.

What can you expect from Navitus ?