Pharmacist (Clinical Specialist) - Ticket Solutions

US-Department-of-Veterans-Affair; Sioux Falls (SD); On-site; USD 90,000 - 120,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Clinical Pharmacist (Ticket Solutions) to serve as the subject matter expert on EHR issues, workflows and mitigations within the Sioux Falls VA Healthcare System.

The incumbent will triage reports, route issues for resolution, provide troubleshooting and validation support, and communicate outcomes. Responsibilities include collaborating with facility, VISN, national, and EHR vendor contacts to ensure timely and effective resolutions and to support

Qualifications

• Pharmacist license in the United States (state, territory, DC) or eligible for temporary Graduate Pharmacist appointment.
• Pharm.D. degree from ACPE-accredited program; BS Pharmacy historically acceptable before 2005 but today Pharm.D. is standard.
• English language proficiency for speaking and writing as required by VA standards.
• FPGEC certification proof may be required for foreign-trained graduates.

Responsibilities

• Triage and route EHR issues for resolution and provide troubleshooting support.
• Act as subject matter expert on EHR issues, workflows and mitigations.
• Coordinate with facility, VISN, national, and vendor points of contact on resolutions.
• Communicate resolution outcomes to stakeholders and validate fixes.

Skills

Oral & written communication

Regulatory & quality standards

Coordination & organization

Specialized clinical pharmacy

Drug therapy monitoring

Education

Doctor of Pharmacy (Pharm.D.)

ACPE-accredited college/degree

Job description

The Clinical Pharmacist (Ticket Solutions) will serve as the subject matter expert on electronic health record (EHR) issues, workflows and mitigations with the Sioux Falls VA Healthcare System. Incumbent will receive and triage reports of EHR issues, ensure issues are routed appropriately for resolution, provide troubleshooting and validation support and communicate on resolution outcomes. Incumbent will work collaboratively with the facility, VISN, national and EHR vendor points of contact.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.
• Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. Exception: Non-licensed pharmacists who otherwise meet the eligibility requirements may be given a temporary appointment at the entry level as a Graduate Pharmacist under the authority of 38 U.S.C. § 7405(c)(2)(B). The appointing official may waive the requirement of licensure for a period not to exceed 2 years for a pharmacist that provides care under the supervision of a licensed pharmacist.
• Foreign Education: Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• English Language Proficiency: Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

GS-13 Clinical Pharmacist

Experience. In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level.

AND

Pharmacists assigned to this position must demonstrate the following KSAs:

• a. Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
• b. Expert understanding of regulatory and quality standards for their program area.
• c. Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in their program area or area of clinical expertise.
• d. Expert knowledge of a specialized area of clinical pharmacy practice or specialty area of pharmacy.
• e. Advanced skill in monitoring and assessing the outcome of drug therapies, including physical assessment and interpretation of laboratory and other diagnostic parameters.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-13. The actual grade at which an applicant may be selected for this vacancy is GS-13.

Physical Requirements:

You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.