Pharmacist (Clinical Specialist) - Pharmacy Informatics, Solutions and Ticket Manager

Veterans Health Administration; Sioux Falls (SD); On-site; USD 143,000 - 185,000; Full time

Job summary

Veterans Health Administration in the United States seeks a Pharmacist (Clinical Specialist) within Pharmacy Informatics, Solutions and Ticket Manager. The role supports information management systems and automation technology across Pharmacy Service under licensed pharmacist leadership.

Responsibilities include data-driven decision support, EHR and federal pharmacy systems expertise, overseeing Pharmacy information software (AR/WS, CMOP, BCMA, EHR, ePrescribing), and coordinating

Qualifications

• A transcript must be submitted with your application.
• Education recognized by the U.S. Department of Education can be used to qualify.
• Foreign education requires Certificate of Foreign Equivalency with transcript.

Responsibilities

• Analytical and evaluative work with Pharmacy Service program activities.
• Organizes and develops information for data-driven decisions.
• Coordinates information applications to support clinical practice, administration, and the computerized medical record.
• Subject matter expert on EHR and joint federal Pharmacy systems operations locally to national.
• Manages or consults on pharmacy software areas (AR/WS, Inpatient Medication, CMOP, EHR, BCMA, ePrescribing, My Health-E Vet, Secure Messaging).
• Monitors pharmacy computer programs and tests changes.
• Assists with Help Desk tickets and maintenance of pharmacy automation.
• Plans and supervises new equipment purchases and rollout, including education and training.
• Coordinates hardware and software installations and upgrades.
• Runs reports related to Pharmacy Information Systems and resolves issues before deadlines.
• Develops/updates emergency contingency plans for pharmacy information systems.
• Maintains all software packages and pharmacy applications; ensures proper access controls.

Skills

Pharmacist license

EHR expertise

Data analysis

Project coordination

Education

Pharmacist degree (PharmD) or equivalent

Tools

Omnicell

ScriptPro

ePAS access system

PDMP

ADS (Automation Dispensing Systems)

Job description

Pharmacist (Clinical Specialist) - Pharmacy Informatics, Solutions and Ticket Manager

• Department: Department of Veterans Affairs

The Pharmacy Informatics, Solutions and Ticket Manager serves within the Pharmacy Service Line with the must be licensed pharmacist. The core functions related to Informatics are to plan, coordinate, and manage all aspects of Pharmacy Service's information management systems and automation technology.

Key Responsibilities

NOTE: The 2-page Resume requirement does not apply to this position. The following represent the major job duties for the Pharmacy Informatics, Solutions and Ticket Manager A. Pharmacy Informatics Performs analytical and evaluative work associated with program activities of the Pharmacy Service.

Organizes and develops information upon which Pharmacy Service leadership can make effective data-driven decisions to anticipate and meet pharmaceutical needs of customers and goals of the facility and network. Responsible for coordination, development, and implementation of all pertinent information applications to support clinical practice, administration, educational development, and the computerized medical record in the Pharmacy Service.

Serves as a subject matter expert on EHR and on joint federal Pharmacy systems operations at a local, VISN, and national level.

Manages or consults on the following pharmacy-related software areas such as: Automatic Replenishment/Ward stock (AR/WS) Inpatient Medication which includes IV Admixture and Unit Dose Controlled substances Consolidated Mail Out Pharmacy (CMOP) Outpatient Pharmacy Electronic Health Record (EHR) Bar Code Medication Administration (BCMA) Automated Telephone Refill system My Health-E Vet and Secure Messaging Alaris (or similar) pump drug file Automation Dispensing Systems (ADS) Systems for the unit dose packager Prescription Drug Monitoring Programs (PDMP) ScriptPro Remote Access Servers 4.

Monitors Pharmacy computer programs and tests changes and updates, as appropriate. Assists with external proficiency testing programs. 5. Works with Pharmacy Management to revise/update policies and procedures relative to pharmacy information systems and automation technology. 6. Assists with Help Desk ticket submissions and coordinate required maintenance and repairs of Pharmacy automation (Omnicell, ScriptPro, etc.) 7.

Will plan and supervise the execution of new equipment purchases and rollout including education and training. 8. Coordinates hardware and software installations and upgrades. 9. Responsible for running reports related to Pharmacy Information Systems and resolving issues and/or reporting results before any applicable deadlines. 10. Develops/updates and maintains ADP-related emergency contingency plans required by the medical center. 11.

Responsible for maintaining all software packages and pharmacy applications. Works with OI&T and other clinical services to resolve problems and communicates with Pharmacy Management regarding system issues and impact on services provided. 12. Arranges access to electronic systems via the Electronic Permission Access System (ePAS) for all pharmacy employees.

In collaboration with the Chief and supervisors, assures proper levels of computer access are issued to all pharmacy employees. 13. Oversees and manages the placement of new VA providers and non-VA providers into appropriate provider files. 14. Maintains pharmacy drug files for optimum function of pharmacy packages and other related facility packages ensuring uniform format and data accuracy. 15.

Ensures that all Pharmacy Informatics Systems and processes are compliant with guidelines and policies set forth by regulatory agencies (i.e. TJC, OIG, SOARS, VACO, etc.). 16. Provides technical support and database management for all pharmacy Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not authorized Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

A transcript must be submitted with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $142579 – $185356/yr.

What is the application deadline?

Applications close on 2026-10-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.