Pharmaceutical Sales Customer Engagement, Atlanta E, GA

Otsuka Pharmaceutical Companies (U.S.); Atlanta (GA); On-site; USD 116,000 - 166,750; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition reimbursement

401(k) match

Flexible time off

Job summary

Otsuka Pharmaceutical Companies (U.S.) is seeking a Neuroscience LTC Specialist in Atlanta, Georgia, focusing on long-term care accounts and healthcare provider engagement. The specialist will coordinate speaker programs and provide market insights while demonstrating a comprehensive understanding of the LTC environment.

The position requires a Bachelor’s degree and at least 2 years of pharmaceutical sales experience. Compensation ranges from $116,000 to $166,750, plus incentives. A comprehensive benefits package is offered, including medical, dental, and retirement plans.

Qualifications

• 2+ years of pharmaceutical or medical device sales experience.
• Proven ability to build and maintain strategic relationships.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary contact for long-term care accounts.
• Identify and cultivate strategic relationships with key decision-makers.
• Execute communication and sales strategies tailored to each facility.

Skills

Pharmaceutical sales experience

Strategic relationship management

Excellent communication skills

Education

Bachelor's degree

Job description

Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka‑people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

In Otsuka’s evolved customer engagement model, a Neuroscience LTC Specialist will engage HCPs through a variety of in‑person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. The specialist reports directly to the respective Area Business Lead, coordinating with other local Neuroscience Specialists and cross‑functional colleagues in Medical Affairs (MSLs) and Market Access (RAMs) under appropriate guardrails.

Position Overview

The Neuroscience LTC Specialist will serve as the primary point of contact for long‑term care accounts and healthcare providers, coordinate speaker programs, organize local provider groups for discussion, and provide local market insights to help shape strategy and team objectives. This position requires a deep understanding of regulatory requirements, operational challenges and the distinct clinical and quality‑of‑life needs of LTC residents.

Key Responsibilities

• Demonstrate a comprehensive understanding of the LTC environment, including regulatory requirements, operational challenges and the specific needs of residents.
• Identify and cultivate strategic relationships with key decision‑makers within LTC facilities, such as administrators, directors of nursing and pharmacy managers.
• Develop and execute tailored communication and sales strategies that align with the unique priorities of each LTC facility.
• Provide detailed, on‑label information that aligns with the product label, including handling complex on‑label details in accordance with approved materials.
• Address key aspects of product access, such as local market payer coverage, co‑pay options, prior authorization requirements, formulary placement and availability expectations.
• Offer established guidance on patient care, including system protocols, standard of care guidelines, discharge protocols and published expert opinions.
• Utilize a range of virtual or digital tools to engage customers personally, such as webinars, virtual meetings, digital newsletters and interactive online platforms.

Key Sales Capabilities

• Territory Analysis / Business Planning
  • Use competitive data and business reports to track progress and uncover opportunities.
  • Display knowledge of territory and business conditions that impact sales results to establish near‑term priorities for a territory business plan.
  • Respond compliantly to competitive threats and opportunities.
  • Educate office staff on payer guidelines and reimbursement procedures to increase pull‑through.
  • Effectively utilize promotional materials.
• Selling Skills, Engagement & Account Pull‑Through
  • Maintain ongoing awareness of internal support team resources and utilize them appropriately.
  • Apply market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
  • Identify territory professional groups to network and ensure access/exposure to potential key opinion leaders.
  • Build strong relationships with all key office/practice personnel and focus on patient health in conversations with all staff members.
  • Deliver effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references.

Qualifications

Required

• Bachelor’s degree.
• 2+ years of pharmaceutical or medical device sales experience.

Preferred

• 4+ years of experience in a sales role with healthcare providers, ideally representing multiple products.
• Essential experience in pharmaceutical sales, healthcare management or a related field.
• Experience within the long‑term care (LTC) sector or with healthcare providers is highly advantageous.
• A thorough understanding of the LTC environment, including regulatory requirements, operational challenges and the clinical needs of LTC residents.
• Proven ability to build and maintain strategic relationships with key stakeholders within LTC facilities.
• Ability to thrive in an ambiguous environment undergoing transformation.
• Proven track record in coaching, training and mentoring peers or others.
• Excellent verbal and written communication skills to effectively convey complex information and engage with healthcare providers and decision‑makers.
• Demonstrates a commitment to ethical business practices, an understanding of regulatory standards and the ability to execute business activities in compliance with company policies and guidance.

Travel Requirement

• Must reside within a commutable distance of 50 miles from the primary city in the sales territory.

Competencies

• Accountability for Results: Stay focused on key strategic objectives, be accountable for high standards of performance and take an active role in leading change.
• Strategic Thinking & Problem Solving: Make decisions considering the long‑term impact to customers, patients, employees and the business.
• Patient & Customer Centricity: Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication: Communicate with logic, clarity and respect and influence at all levels.
• Respectful Collaboration: Seek and value others’ perspectives and strive for diverse partnerships.
• Empowered Development: Play an active role in professional development as a business imperative.

Compensation

Minimum $116,000.00 – Maximum $166,750.00, plus incentive opportunity. The range shown represents a typical pay range for individuals hired in this role. Actual pay may vary within the established range based on experience and internal comparison.

Benefits

Company medical, dental, vision and prescription drug coverage; basic life, accidental death & dismemberment, short‑term and long‑term disability insurance; tuition reimbursement; student loan assistance; 401(k) match; flexible time off; paid holidays; paid leave programs; and other company‑provided benefits.

Equal Employment Opportunity

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status or any other legally protected characteristic.

Accommodation for Disabilities

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to apply to this job opening. Contact Accommodation Request to make your request.