Pharmaceutical Inside Sales Representative

Conduent, Inc.; Oregon; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Training

Career Growth Opportunities

Full Benefit Options

Great Work Environment

Travel opportunities

Job summary

Conduent, Inc. is seeking a Pharmaceutical Inside Sales Representative to place outbound calls to Health Care Professionals from a remote, full-time role. You will manage targets and use gatekeeping to reach appropriate targets, delivering approved messaging with professionalism.

Responsibilities include documenting interactions in the CRM, complying with HIPAA and client policies, and collaborating with client field representatives as required. Training and career growth are offered.

Qualifications

• Outbound calls to Health Care Professionals via phone, email, and chat.
• Meet targets/territories and achieve program goals.
• Strong gatekeeping skills to reach targets with engaging dialogue.
• Communicate information using approved messaging accurately.
• Record customer interactions in CRM per client instructions.
• Excellent spoken and written communication skills.

Responsibilities

• Place outbound calls to Health Care Professionals using phone, email, and chat.
• Achieve assigned targets and program goals.
• Use gatekeeping to escalate and engage the right contacts.
• Provide accurate product information per approved messaging.
• Log customer interactions in CRM and report insights to the client.
• Maintain HIPAA/data privacy compliance in all communications.

Skills

Customer service

Phone sales

Verbal communication

Written communication

CRM usage

Gatekeeping

Education

High School diploma or equivalent

Tools

CRM system

Job description

Pharmaceutical Inside Sales Representative Pay Rate: $22.00/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Remote Role - Full TimeHours: Monday - Friday 8:00 AM - 8:00 PM EST (8 hr shift with 30 minute lunch) Air travel: Required to make 1 -3 trips a year of 5 days or less, paid for by client for sales meeting (Mandatory) Do you love helping people solve complex problems and delivering solutions? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits! Join our team as a Pharmaceutical Inside Sales Representative. As a Pharmaceutical Inside Sales Representative, you will be responsible for placing outbound calls to Health Care Professionals identified and provided by the pharmaceutical client via telephone, e-mail, and chat; in compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/ data privacy). Customers include physicians, pharmacists, nurses, physician office staff, and field sales representatives. Work environment is dynamic and has high call-volume.

About the Role:

• Must be able to place outbound sales calls to Health Care Professionals on behalf of our pharmaceutical client via telephone, e-mail, and chat.
• Ability to manage assigned targets/territories and achieve program goals.
• Utilizes gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products.
• Delivers information utilizing approved messaging accurately and professionally.
• Engages with client field representatives as required.
• Handles all calls according to client specifications including but not limited to using computer systems, manual documentation and training resources.
• Possesses previous experience in business to business calling, ability to communicate complex information, excellent gatekeeping skills, and demonstrated blend of sales and service skills. Excellent verbal and written communication skills required. Ability to efficiently type and navigate computer systems.
• Evaluates and elevate calls as outlined in training and the FAQ's.
• Comply with client global policies, client local policies and client processes and procedures.
• Comply with client and Conduent AE and PQC processes.
• Obtain pertinent customer information and record customer interactions in appropriate systems as agreed with client. All information must be managed using Customer Relationship Management (CRM) system.
• Communicate to client regarding customer calls, issues, and insights from customer calls, trends, programs and solutions.
• Maintain up-to-date knowledge of business and industry information as necessary to provide services.
• We support one of the world's top 10 pharmaceutical companies, working remotely to call doctor's offices and provide education on prescription drugs, with a focus on neurology products.

Requirements:

• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ

What you get:

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $38,400 - $48,000.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy.