Pharm Tech-Spec & Retail

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Specialty / Retail Pharmacy Technician to work under the direct supervision of a licensed pharmacist. This role supports timely and accurate dispensation of specialty medications by assisting with preparation, inventory management, prior authorizations, and delivering exceptional service to patients and providers.

You will ensure compliance with HIPAA, Medicare/Medicaid and 340B requirements, document activities in pharmacy systems, and

Qualifications

• High school diploma or GED required.
• ASHP-accredited Pharmacy Technician Training preferred.
• Strong data entry and pharmacy software skills.
• Excellent verbal and written communication skills.
• Minimum of two years of experience in a pharmacy or healthcare setting (preferred).
• Understanding of outpatient, retail, or specialty pharmacy operations (preferred).

Responsibilities

• Prepare new and refill prescriptions accurately under pharmacist supervision.
• Transcribe orders and document in designated pharmacy systems.
• Assist pharmacists with compounding and preparation per established protocols.
• Maintain inventory, rotate stock, and monitor storage conditions.
• Coordinate prior authorizations and billing; assist with claims.

Skills

Data entry

Pharmacy software

Verbal communication

Written communication

Customer service

Education

High school diploma

GED

ASHP-accredited Pharmacy Technician Training

Job description

Job Summary

The Specialty / Retail Pharmacy Technician works under the direct supervision of a licensed pharmacist. This role plays a critical part in ensuring timely and accurate delivery of specialty medications to patients. by assisting in the preparation of medications for dispensation by the pharmacist, managing inventory, coordinating prior authorizations, and providing exceptional service to patients and healthcare providers. The technician ensures that all activities are performed in compliance with regulatory guidelines, policies, and procedures.

Responsibilities

• Operational Support:
  • Accurately prepare new and refill prescriptions, ensuring compliance with Specialty Pharmacy policies and regulatory guidelines
  • Transcribe incoming prescription orders and manage documentation within designated pharmacy systems
  • Assist pharmacists with compounding and preparing pharmaceuticals according to established protocols
  • Maintain accurate inventory management, ensuring stock is rotated properly and stored under appropriate conditions
  • Monitor supply levels to minimize waste, prevent stock-outs, and manage purchasing to optimize inventory costs
• Patient Care & Customer Service:
  • Provide exceptional customer service to patients, clinic staff, and other healthcare providers, addressing questions regarding insurance coverage, billing, and patient costs.
  • Coordinate with patients to schedule prescription refills, manage delivery logistics, and ensure updated billing information.
  • Support specialty medication adherence by monitoring refills and proactively managing gaps in therapy.
  • Serve as a primary contact for patients and clinic staff, managing urgent requests and ensuring smooth communication between the pharmacy and clinical teams
  • Exercise sound judgement in the escalation of clinical questions to the pharmacist on duty
• Prior Authorization & Billing Management:
  • Initiate and manage prior authorization requests for specialty medications, tracking expiring authorizations and renewals
  • Review claims and rejections to determine required follow-up, ensuring timely resolution to maintain continuity of care
  • Manage daily billing operations, including submission of claims and coordination with prior authorization technicians as needed
  • Process patient payments at the designated Point of Sale (POS) system for specialty prescriptions
• Compliance & Quality Assurance:
  • Ensure all activities are compliant with HIPAA, Medicare/Medicaid billing regulations, and the 340B Drug Pricing Program
  • Participate in quality improvement initiatives to enhance the efficiency and effectiveness of pharmacy services
  • Maintain cleanliness, organization, and compliance within all assigned work areas according to internal and external standards
  • Accurately document all activities and communications within the appropriate pharmacy systems
    

Qualifications/Requirements

• Education:
  • Required:
    • High school diploma or GED .
  • Preferred:
    • Completion of an ASHP- accredited Pharmacy Technician Training
• Experience:
  • Required:
    • Strong proficiency in data entry and pharmacy software systems
    • Excellent verbal and written communication skills
  • Preferred:
    • Minimum of two years of experience in a pharmacy or healthcare setting
    • Understanding of outpatient, retail, or specialty pharmacy operations
• Licensure & Certification:
  • Required:
    • Current licensure as a New York State Registered Pharmacy Technician and active PTCB or NHA CPhT certification
  • Preferred:
    • 340B University
      

Additional Information

• Reports to: Associate Director – Pharmacy Operations
• Schedule: Full-time, with potential weekend and holiday shifts as needed.

Opportunities for Growth and Collaboration

Involvement in advanced clinical research, teaching, leadership roles, and expanded responsibilities in other departmental areas