Pharm Tech I - Retail

Trinity Health; Ypsilanti (MI); On-site; USD 23,000 - 34,000; Full time

Job summary

The Towers Outpatient pharmacy at Trinity Health Ann Arbor is seeking a dedicated Retail Pharmacy Technician for full-time day shifts. This role supports dispensing, labeling, and billing while maintaining accuracy and regulatory compliance.

You will work closely with pharmacists, handle third-party billing, and assist with discharge prescriptions, ensuring timely and compassionate patient service in a busy hospital setting.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of experience as a retail pharmacy technician.
• Active Pharmacy Tech license through the State of Michigan is required.
• Certification as a Pharmacy Tech is preferred.

Responsibilities

• Greet customers and collect patient information for prescriptions.
• Process and fill prescriptions; generate labels and documents.
• Operate pharmacy software and cash register; manage supplies.
• Handle billing with third-party carriers and insurers.
• Maintain records and ensure regulatory compliance for audits.
• Communicate with patients and staff; refer complex cases to a pharmacist.
• Support discharge prescription programs and maintain clean work areas.

Skills

Math calculations

Customer service

Typing

Attention to detail

Independent work

Communication

Pharmacy knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Retail pharmacy OS

Job description

Employment Type: Full time

Shift: Day Shift

Description:

Department: Retail Pharmacy

Location: Trinity Health Ann Arbor

About the Department

The Towers Outpatient pharmacy at Trinity Health Ann Arbor is open 7 days a week, offering various programs and services to help support and discharge patients.

Position Purpose

Provides delegated pharmacy technical services to patients and other Health System departments. Responds to routine and urgent requests in a prompt and efficient manner requiring a moderate amount of independent judgment, a moderate level of technical knowledge and a high degree of accuracy. Supports Retail Pharmacy Services at the direction of the pharmacist

Status available: Full-time

Hours: M-F 7:30a to 6pm, Sat 8am -4pm, Sun 9am-3pm

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education:

Requires high school diploma or equivalent.

Experience: A minimum of one year of experience as a retail pharmacy technician

Licensure: An active Pharmacy Tech license through the State of Michigan

Certification: A certification as a Pharmacy Tech preferred

REQUIRED SKILLS AND ABILITIES

1. Ability to accurately perform basic mathematical calculations.

2. Ability to stand for long periods of time (at least four and up to eight hours per day) or to walk long distances without difficulty.

3. Basic typing and computer skills to do order entry, generate reports, retrieve data and diagnose minor printer problems. Ability to operate basic office equipment including a calculator, cash register, fax machine, word processor, etc.

4. Ability to concentrate and pay close attention to detail for up to 100% of the time when processing medication orders.

5. Ability to work independently and exercise good judgment when prioritizing work responsibilities.

6. Interpersonal skills necessary for effective communication with patients, physicians, nurses, and other Health System personnel.

7. Analytical skills to determine when phone calls or emergency situations need to be referred to a pharmacist.

Competencies

1. Ability to accurately and quickly perform mathematical calculations commonly used in retail pharmacy.

2. Computer skills: the employee must: a) be able to type by using 10 fingers and the home keys b) know and use common computer keyboard shortcuts c) have a working knowledge of Microsoft Word and Excel d) learn, in detail, the retail pharmacy operating system . This includes all aspects of order input, insurance billing, editing, and rejected claim correction.

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3. The employee must be able to: a) effectively prioritize work in order to minimize patient wait times
b) work independently without asking repeated questions on the same topic c) complete work with a high degree of accuracy and in a timely manner.

4. The employee must be able to: a) effectively work as a contributing team member with other pharmacy employees; b) communicate effectively and appropriately with patients, other hospital employees, and pharmacy employees; c) accept constructive criticism and apply it in order to improve their performance.

ESSENTIAL FUNCTIONS

1. Greets customers and Health System personnel. Compiles appropriate patient/customer information, including third-party coverage, medication history, appropriate personal information, etc., required to process a prescription.

2. Processes and fills prescriptions and medication orders. Generates medication labels, auxiliary labels and documents for patient and pharmacy use.

3. Selects and repackages oral solids, liquids and ointments in individual patient quantities and prepares appropriate repackaging documentation.

4. Operates and maintains pharmacy software, automation, cash register, and associated pharmacy equipment.

5. Reviews and processes computer data to determine and complete appropriate billing procedures, including third-party insurance carriers, SJMH-related groups/accounts, physician offices, etc. within appropriate time-frames.

6. Generates and reviews data for medication trending, discrepancies, reconciliations, and other required reports.

7. Assumes responsibility for the maintenance of accounts, records, documents, etc. as required by state and regulatory agencies, and as determined by Pharmacy.

8. Communicates effectively with customers, physicians, Health System personnel, pharmacy third party payers and insurers, and external vendors by answering phones/voice mail, and responds promptly to their requests or by routing requests to applicable personnel.

9. Resolves problems with orders still in process, and properly refers drug information requests or special situational problems to a pharmacist.

10. Performs necessary Pharmacy functions including: ordering and stocking medications, removing expired medications, processing physician office orders, maintaining documentation as required by regulations, servicing customers requesting non-prescription/over-the-counter items, and other assigned Pharmacy tasks.

11. Interacts with patients and staff on hospital units to support the discharge prescription program.

12. Follows established departmental compounding practices and procedures.

13. Maintains cleanliness of work areas and pharmacy including stock storage and other areas consistent with department policies and procedures, and documents as required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.