PFS Support Representative

Conifer Health Solutions; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare solutions provider is seeking a PFS Support Representative in Frisco, TX. The role involves managing legal requests related to patient accounts and requires strong communication and organizational skills. Ideal candidates have a healthcare background and experience with systems like ACE and EPIC. This position supports a dynamic work environment focused on healthcare excellence.

Qualifications

• 2-3 years of experience in a healthcare, legal, or business office environment.
• Intermediate knowledge of healthcare industry.
• Familiarity with healthcare terminology.

Responsibilities

• Process patient and legal requests for patients, attorneys, and third parties.
• Update accounts for bankruptcy notices received for patients.
• Perform clerical duties such as sorting correspondence and filing.
• Validate and update account information in the systems.
• Submit adjustments for patient accounts.

Skills

Intermediate level MS Word

Intermediate level Excel

Intermediate level Outlook

Strong interpersonal skills

Verbal communication skills

Written communication skills

Organizational skills

Customer service skills

Ability to prioritize tasks

Education

High school diploma or some college preferred

Tools

ACE

EPIC

STAR

Meditech

Job description

Overview

Join to apply for the PFS Support Representative role at Conifer Health Solutions.

Location: Frisco, TX

As part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare.

Job Summary

Responsible for completing, and responding to legal requests related to attorney billing, affidavits, subpoenas, depositions, and patient accounts. Follow up directly with attorneys as needed to obtain additional information to complete legal request before established state requirements.

Essential Duties and Responsibilities

• Process patient, and legal requests for patients, attorneys, and third parties. Attorney billing, affidavits, depositions, and subpoenas
• Update accounts for bankruptcy notices received for patients
• Performs various clerical duties such as sorting correspondence, filing, sending routine letters, photocopying and scanning and indexing documents
• Validate, and update account information in the ACE, STAR, EPIC or Meditech systems
• Submit adjustments for patient accounts, post and deposit attorney checks

Knowledge, Skills, Abilities

• Intermediate level MS Word, Excel, and Outlook
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast-paced environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Customer service skills
• Ability to research and work independently

Vaccinations Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Education / Experience

• High school diploma or some college preferred
• Healthcare terminology
• Intermediate knowledge of healthcare industry
• 2-3 years working in a healthcare, legal or business office environment
• ACE, EPIC, STAR, and Meditech experience a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/Teamwork Environment

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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