Pet Trainer, Petsense

Petsense by Tractor Supply; Pineville (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated and passionate individual to lead their Obedience Training Programs. In this role, you will engage directly with customers and their pets, teaching essential obedience commands in a supportive and fun environment. Your responsibilities will include conducting training classes, advising on products, and ensuring a positive experience for both pets and their owners. This position is perfect for someone who loves animals and enjoys helping others succeed in training their pets. Join a team that values compassion, professionalism, and customer satisfaction while making a difference in the lives of pets and their families.

Qualifications

• Minimum 1 year experience in pet training required.
• Strong communication and problem-solving skills preferred.

Responsibilities

• Lead obedience training programs for customers and their pets.
• Create a positive environment for customers and pets during training.

Skills

Pet Training

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Grooming Instruments

Cash Register

Basic Computer Skills

Job description

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
• Answer phone and schedule obedience classes. Be present in the store and available to discuss our obedience program with all customers.
• Advise obedience customers on the purchase of products appropriate and necessary to attend obedience classes and at-home positive reinforcement training.
• Follow the Petsense obedience training procedures as outlined in the obedience training documents and videos.
• Train the customer and their dogs with patience, consistency, and sensitivity to the customers’ needs and the role they play in training their dog.
• Adhere to customer-specific needs and desires in training their dog.
• Use non-physical techniques to keep the dog calm and under control.
• Report all accidents and injuries to the Store Manager promptly.
• Properly and completely fill out required obedience training forms as applicable to the program.
• Observe all safety rules and procedures and adhere to safety standards.
• Adhere to cleanliness standards, including sweeping, vacuuming, and cleaning the areas where customers and their pets are trained.
• Team Members are required to perform a combination of the following duties during 95 percent of their day:
  • Operate cash register/computer following cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan-o-gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Assist customers with loading purchases.
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above job duties.
• Team Members may be required to perform other duties as assigned.

Required Qualifications

Experience: Minimum of 1-year experience training pets. Must be comfortable working with dogs. Retail experience and/or pet/live animal knowledge is strongly preferred.

Education: High school diploma or equivalent. Any suitable combination of education and experience will be considered. Associates must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Display compassion with animals and treat them accordingly.
• Exhibit attention to detail.

Working Conditions

• Working environment is generally indoors with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

• This position is non-sedentary.
• Essential that Team Members have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to operate all equipment related to their job duties efficiently, safely, and accurately; and to provide the highest level of customer service.
• Ability to move and transfer merchandise weighing up to 50-75 pounds.
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
• Ability to utilize grooming instruments including shears and dryers.
• Ability to occasionally lift overhead.
• Ability to bend, kneel, and squat frequently to groom animals, clean shelves, and stock merchandise and equipment.
• Ability to operate store equipment such as computers and cash registers.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.