Pet Store Sales Pro — Customer-First & Knowledgeable

Pet-Pros-3; Belfast (ME); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Employee discount

Paid Time Off

Job summary

EarthWise Pet seeks a Store Associate to deliver exceptional service to pet parents in a well-merchandised store. You will engage customers, make fitting product recommendations, and help maintain a clean, organized space that reflects our GOTHEART and WECARE philosophy.

The role emphasizes teamwork, learning, and daily operations, including inventory, checkout, and loss prevention. Flexible full-time/part-time shifts may include evenings and weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Reliable, ethical and highly accountable with integrity.
• Ability to thrive in a fast-paced retail/service environment with shifting priorities.
• Comfortable with computers; basic proficiency in Word/Outlook and Google Docs/Gmail.

Responsibilities

• Welcome, connect and engage with customers through the full shopping experience with thoughtful conversations and recommendations that meet their needs and the needs of their pet(s), from greeting to checkout to follow-up.
• Champion a customer-first culture across every customer interaction, ensuring grooming and retail customers receive a consistently excellent experience through our GOTHEART and WECARE grooming and retail service philosophies, driving personalized product and service recommendations, strong product and grooming knowledge, and lasting customer relationships that keeps pet parents coming back.
• Address customer questions and concerns promptly and professionally, escalating when appropriate.
• Perform customer transactions at the point of sale accurately and completely including handling of cash and application of basic math.
• Follow all company procedures for deposits, cash handling, and end-of-shift reconciliation.
• Learn and maintain inventory, including receiving, stocking, rotating, cycle counting and facing of product on established cadence.
• Ensure the sales floor is adequately stocked and product is presented and merchandised to company standard including contributions made to creative product displays.
• Execute promotional strategies, merchandising directives, and signage updates as directed.
• Maintain store cleanliness throughout the shift.
• Eager to learn and complete assigned training on time and apply it on the floor including product and service knowledge.
• Attend store and company meetings, some of which may be scheduled before or after store hours.
• Support and celebrate the success of teammates.
• Aid in the training and provide support to the Store Manager in the onboarding of new associates.
• Support the execution and adoption of company policies and procedures as they are developed and updated, ensuring teams understand and follow the most current versions.
• Support all operational needs and learn all systems related to all departments in your assigned store including services and self-wash in select stores.

Skills

Excellent communication

Interpersonal skills

Reliable and ethical

Customer service orientation

Flexibility in shifting priorities

Team player

Mobility for long shifts

Education

No minimum education or formal training required

Tools

Microsoft Office

Google Workspace

Job description

EarthWise Pet seeks a Store Associate to deliver exceptional service to pet parents in a well-merchandised store. You will engage customers, make fitting product recommendations, and help maintain a clean, organized space that reflects our GOTHEART and WECARE philosophy.

The role emphasizes teamwork, learning, and daily operations, including inventory, checkout, and loss prevention. Flexible full-time/part-time shifts may include evenings and weekends.