Pet Resort General Manager: Lead Teams & Growth

PetSuites; Westlake (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability plans

Job summary

PetSuites Westlake in Westlake, Ohio is seeking a General Manager to lead operations, guest experience, and profitability. You will coach a diverse team, manage budgets, drive revenue, and ensure safety and pet welfare.

Responsibilities include leading front- and back-of-house teams, building a strong hiring pipeline, and delivering standout service while maintaining brand standards. This role requires hands-on leadership and a passion for pets.

Qualifications

• Requires a high school diploma or equivalent.

Responsibilities

• Lead day-to-day resort operations and overall performance.

Skills

People leadership

Profit and loss

Operations management

MS Office

POS systems

Team coaching

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Point-of-sale systems

Job description

PetSuites Westlake in Westlake, Ohio is seeking a General Manager to lead operations, guest experience, and profitability. You will coach a diverse team, manage budgets, drive revenue, and ensure safety and pet welfare.

Responsibilities include leading front- and back-of-house teams, building a strong hiring pipeline, and delivering standout service while maintaining brand standards. This role requires hands-on leadership and a passion for pets.