Pet Resort Assistant GM: Culture, Ops & Growth

National Veterinary Associates; Massachusetts; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Short-term and long-term disability

Career growth opportunities

Job summary

A leading pet care organization is seeking an Assistant General Manager for their Newton, Massachusetts resort. The role involves operational leadership, team management, and ensuring a high level of pet care. Candidates should possess 2-4 years of customer service experience, strong communication skills, and the ability to work extended hours. The position offers a salary range of $48,000 to $55,000 along with several benefits, including a 401(k) plan, health savings options, and opportunities for career growth.

Qualifications

• 2 to 4 years of customer service experience, preferably in leadership.
• Availability to work up to 50 hours weekly, including weekends.
• Valid driver's license and insurance; ability to transport pets.

Responsibilities

• Lead resort operations to ensure excellent pet care and customer service.
• Coach Shift Leads and Team Members, fostering a positive culture.
• Drive revenue and manage costs while achieving performance metrics.

Skills

Customer service expertise

Strong communication skills

Team leadership

Proficiency with Microsoft Office

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

A leading pet care organization is seeking an Assistant General Manager for their Newton, Massachusetts resort. The role involves operational leadership, team management, and ensuring a high level of pet care. Candidates should possess 2-4 years of customer service experience, strong communication skills, and the ability to work extended hours. The position offers a salary range of $48,000 to $55,000 along with several benefits, including a 401(k) plan, health savings options, and opportunities for career growth.