Pet Insurance Sales Associate - West Olive, MI

Fetch; West Olive (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA/FSA

401(k) matching

PTO 20 days

Paid holidays

Pet insurance discount

Educational assistance

Volunteer opportunities

Job summary

Fetch is seeking a Pet Insurance Sales Associate to join our team at Harbor Humane Society in West Olive, MI. You will represent Fetch on-site, explain policy options, and convert prospects into loyal customers while delivering exceptional care to pet parents.

You will build relationships with partner locations, maintain CRM records, and participate in ongoing trainings. The role includes base pay with performance bonuses and a focus on customer-first service.

Qualifications

• Represent Fetch as a confident, friendly advisor to sell pet insurance on-site at partner location.
• Communicate competitive advantages of Fetch; demonstrate understanding of Fetch and competitor products.
• Convert prospects into loyal clients while delivering exceptional customer service.
• Record prospect and customer information in Fetch CRM.
• Establish productive relationships with partner locations to meet objectives monthly.
• Proactively assessing partner needs through onsite focus and follow-up meetings.
• Collaborate with leadership to identify opportunities for new business.
• Communicate with peers via chat to identify challenges and successes.
• Attend monthly company meetings or check-ins as required.
• Manage expense budgets and submit monthly reports.
• Handle all administrative tasks related to the partnership.
• Live Fetch’s commitment to exceeding customer expectations.

Responsibilities

• Sell pet insurance policies on-site to prospective pet parents.
• Explain Fetch advantages and product options clearly.
• Turn prospects into repeat customers and raving fans.
• Maintain accurate CRM data for prospects and customers.
• Foster strong partner relationships to meet monthly objectives.
• Identify opportunities for new business with leadership.
• Collaborate with team members to overcome challenges.

Skills

Peak hours scheduling

P&C license

Animal care experience

Industry pioneer

Sales prospecting

Animal welfare knowledge

Independent thinking

Consultative selling

Customer service

Travel

Communication

Team player

Job description

West Olive, MI

Position Overview

About Fetch

At Fetch , we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the animal shelter community. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

P&C License Preferred

We are currently seeking a Pet Insurance Sales Associate to join our amazing team at the Harbor Humane Society in West Olive, MI. Successful candidates will be goal-oriented, focused on converting opportunities into sales, while delighting customers. You are someone that has a passion for furry friends and wants to help their human companions understand the value of protecting them with the most comprehensive pet insurance available. You will have a customer-first mindset, listening to the customer’s needs and working with them to create the best outcome.

REQUIREMENTS

• Representing Fetch as a confident, friendly, trusted advisor to sell pet insurance policies on-site to prospective pet parents at our partner location in the West Olive area
• Communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products
• Turning prospects into loyal clients, raving fans, and repeat customers
• Accurately recording prospect and customer information in Fetch CRM
• Establishing productive, professional relationships with key personnel at our partner locations to assist in meeting performance objectives and partner expectations monthly
• Proactively assessing partner needs on an ongoing basis through onsite focus and follow-up meetings
• Collaborating with leadership to identify opportunities for new business
• Communicating with your peers via chat to identify challenges and successes
• Virtually attending monthly company meetings or check-ins as required
• Managing expense budget and submitting completed reports monthly
• Managing all administrative tasks and responsibilities relative to the partnership
• Living up to Fetch’s commitment to continuously exceed customer expectations

SKILLS

• Ability to structure your work week during peak hours a must (Friday-Sunday) when it is most lucrative for the agent
• Active Property & Casualty (P&C) license or willing to obtain a P&C license at the expense of the Company within 30 days of employment (subject to state requirements)
• Proven self-starter with 3-5 years of in an animal care role
• Energized by being an industry pioneer
• Passion for prospecting new sales opportunities on a daily basis (must enjoy speaking with people face to face)
• Familiar with animal health or animal welfare a plus, but not required
• Ability to think and act independently within a fast-paced sales cycle
• Proven success in building relationships using a consultative, solution-focused approach
• Demonstrated customer service skills and the ability to understand Fetch's customers’ needs
• Must be willing to travel to various industry events as required
• Excellent verbal, interpersonal and written communication skills
• Excellent team player; proven ability to apply innovative ideas and critical thinking

Professional Traits that are not unique to this position, but necessary for Fetch employees:

• Exhibits excellent business judgment
• Sets the bar high for team standards
• Is action and results-oriented and self-reliant

Compensation

• The pay range for this position is $55,000 - $90,000+ on a full-time basis
• Along with base salary, your position may qualify for additional bonusesThis position is eligible for the Company’s bonus plan(s)

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Employee Assistance Program (EAP)

Pay Range

$55,000 - $90,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at [e-mail]