Pet Hospital Client Experience Lead

Penn Medicine, University of Pennsylvania Health System; Germantown (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave

Subsidized backup childcare

Free CE courses

Pet perks and veterinary discounts

Job summary

Thrive Pet Healthcare is seeking a full-time Veterinary Client Service Representative to join our Germantown, MD team. You will welcome clients, coordinate appointments, answer questions, and provide seamless support from check-in to check-out during each visit.

We offer growth through ThriveU courses, live workshops, and programs to help you build skills and credentials across our nationwide network of clinics.

Qualifications

• Minimum 2 years of Client Service experience.
• Veterinary experience strongly preferred.
• Possesses a positive work attitude.
• Self-motivated.
• Excellent communication and organization skills.

Responsibilities

• Greet guests and coordinate appointments.
• Answer questions and manage communications.
• Provide seamless support throughout each visit from check-in to check-out.

Skills

Client service experience

Veterinary experience

Positive work attitude

Self-motivated

Communication skills

Organization skills

Job description

Thrive Pet Healthcare is seeking a full-time Veterinary Client Service Representative to join our Germantown, MD team. You will welcome clients, coordinate appointments, answer questions, and provide seamless support from check-in to check-out during each visit.

We offer growth through ThriveU courses, live workshops, and programs to help you build skills and credentials across our nationwide network of clinics.