Pet Health & Supplies Advisor

D&B Supply; Oregon; Hybrid; USD 17,000 - 22,000; Full time

Job summary

D&B Supply in Kentucky is seeking a customer-focused retail associate to assist customers in Animal Health, Feed, and Pet Supplies, with opportunities to help in other departments such as automotive, plumbing, electrical, power equipment, and ag. You will provide product knowledge, advise on features, and help customers select merchandise.

The role involves assisting with displays, answering phones, participating in inventory cycles, and moving merchandise as needed.

Qualifications

• Knowledge of retail floor sales techniques is required.
• Ability to follow specific instructions and procedures.
• Ability to sort, check, count, and verify numbers.
• Ability to resolve difficult or stressful customer service issues.
• Demonstrated teamwork; exposure to visual merchandising is a plus.

Responsibilities

• Sell merchandise and advise customers on price and features.
• Provide merchandise knowledge and recommend accessories.
• Assist customers in ordering specialized merchandise as needed.
• Receive and display merchandise according to policies and standards.
• Answer telephones and handle routine inquiries.
• Perform general floor maintenance and housekeeping; monitor and safeguard merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management related to customer service, merchandising and handling of products.

Skills

Retail sales techniques

Follow instructions

Counting and verification

Customer service

Teamwork

Visual merchandising

Education

High School Diploma or GED

Job description

Description

Provide customer service primarily in the area of Animal Health, Feed, and Pet Supplies. This position will also assist in other departments such as automotive, plumbing, electrical, power equipment and ag.

Essential Functions/Duties:

• Sell merchandise and advise customers on merchandise price and features.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Advise and assist customers in ordering specialized merchandise as needed.
• Provide assistance in receiving and display merchandise in accordance with specific established policies, procedures and standards.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of merchandise.
• Prepare and participate with inventory cycle activities.
• Move material using appropriate material handling tools and equipment including but not limited to: by-hand, hand truck, pallet-jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Required Skills/Experience: Must have knowledge of retail floor sales techniques. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Demonstrated teamwork. Exposure to visual merchandising and product placement techniques is desired.

Required Education/Certification: High School Diploma or GED is preferred, not required.

Other Requirements: Must be able to work majority of shift standing and be able to lift up to 75 pounds to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.