Pet Groomer & Customer Care Specialist

Pet Supplies Plus; Gastonia (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Pet Supplies Plus in Gastonia, NC is seeking a professional Groomer to deliver high-quality grooming services for dogs and cats. This commission-based role emphasizes safety, neighbor satisfaction, and building lasting client relationships.

You will maintain a clean salon, document services, and participate in ongoing training while offering thoughtful product recommendations and scheduling follow-ups to grow the grooming business.

Qualifications

• At least one year of professional grooming experience.
• Formal grooming training or experience under an established groomer.
• Knowledge of grooming techniques, breed standards, and salon safety.
• Strong communication, organization, customer service, and time-management skills.
• Ability to handle pets of different sizes, temperaments, and physical conditions.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide professional grooming services, including brushing, bathing, drying, conditioning, clipping, trimming, and styling.
• Groom and style pets according to neighbor instructions, the pet's condition and needs, and applicable breed standards.
• Evaluate each pet's coat, skin, behavior, and overall condition before and during services and communicate concerns appropriately.
• Maintain pet wellness and safety by following approved handling, restraint, sanitation, equipment, and incident-reporting procedures.
• Consult with neighbors to understand their expectations, explain recommended services, and provide clear follow-up care information.
• Build long-term neighbor relationships through dependable service, professional communication, appropriate recommendations, and rebooking.
• Complete required grooming records, service documentation, and other assigned administrative responsibilities accurately and on time.
• Successfully complete and maintain required safety training and certifications.
• Clean and sanitize grooming tables, tubs, kennels, tools, equipment, and surrounding salon areas throughout the workday.
• Maintain personal grooming tools and provide required equipment, including clippers, blades, scissors, and related supplies.
• Support community outreach and local marketing efforts that help attract new grooming neighbors and strengthen store relationships.
• Continue developing grooming skills, pet-handling knowledge, and service techniques through training, coaching, and practice.
• Communicate pet health, safety, neighbor service, scheduling, or operational concerns to store leadership promptly.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Grooming techniques

Pet handling

Communication

Customer service

Time management

Reliability

Education

High school diploma or GED

Formal grooming training

Tools

Clippers

Blades

Scissors

Job description

Pet Supplies Plus in Gastonia, NC is seeking a professional Groomer to deliver high-quality grooming services for dogs and cats. This commission-based role emphasizes safety, neighbor satisfaction, and building lasting client relationships.

You will maintain a clean salon, document services, and participate in ongoing training while offering thoughtful product recommendations and scheduling follow-ups to grow the grooming business.