Pet Groomer & Customer Care Specialist

Pet Supplies Plus

Gastonia (NC)

On-site

USD 32,000 - 48,000

Full time

9 days ago
Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Pet Supplies Plus in Gastonia, NC is seeking a professional Groomer to deliver high-quality grooming services for dogs and cats. This commission-based role emphasizes safety, neighbor satisfaction, and building lasting client relationships.

You will maintain a clean salon, document services, and participate in ongoing training while offering thoughtful product recommendations and scheduling follow-ups to grow the grooming business.

Qualifications

  • At least one year of professional grooming experience.
  • Formal grooming training or experience under an established groomer.
  • Knowledge of grooming techniques, breed standards, and salon safety.
  • Strong communication, organization, customer service, and time-management skills.
  • Ability to handle pets of different sizes, temperaments, and physical conditions.
  • Flexibility to work evenings, weekends, and holidays.

Responsibilities

  • Provide professional grooming services, including brushing, bathing, drying, conditioning, clipping, trimming, and styling.
  • Groom and style pets according to neighbor instructions, the pet's condition and needs, and applicable breed standards.
  • Evaluate each pet's coat, skin, behavior, and overall condition before and during services and communicate concerns appropriately.
  • Maintain pet wellness and safety by following approved handling, restraint, sanitation, equipment, and incident-reporting procedures.
  • Consult with neighbors to understand their expectations, explain recommended services, and provide clear follow-up care information.
  • Build long-term neighbor relationships through dependable service, professional communication, appropriate recommendations, and rebooking.
  • Complete required grooming records, service documentation, and other assigned administrative responsibilities accurately and on time.
  • Successfully complete and maintain required safety training and certifications.
  • Clean and sanitize grooming tables, tubs, kennels, tools, equipment, and surrounding salon areas throughout the workday.
  • Maintain personal grooming tools and provide required equipment, including clippers, blades, scissors, and related supplies.
  • Support community outreach and local marketing efforts that help attract new grooming neighbors and strengthen store relationships.
  • Continue developing grooming skills, pet-handling knowledge, and service techniques through training, coaching, and practice.
  • Communicate pet health, safety, neighbor service, scheduling, or operational concerns to store leadership promptly.
  • Perform other duties and responsibilities as assigned based on the needs of the business.

Skills

Grooming techniques
Pet handling
Communication
Customer service
Time management
Reliability

Education

High school diploma or GED
Formal grooming training

Tools

Clippers
Blades
Scissors

Job description

Pet Supplies Plus in Gastonia, NC is seeking a professional Groomer to deliver high-quality grooming services for dogs and cats. This commission-based role emphasizes safety, neighbor satisfaction, and building lasting client relationships.

You will maintain a clean salon, document services, and participate in ongoing training while offering thoughtful product recommendations and scheduling follow-ups to grow the grooming business.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Pet Groomer - Safe, Stylish Grooming & Neighbor Care
Pet Groomer - Safe, Stylish Grooming & Neighbor Care

Pet Supplies Plus • Pineville (NC)

On-site
USD 32,000 - 52,000
Pet Groomer & Salon Specialist
Pet Groomer & Salon Specialist

Workstream • Belmont (NC)

On-site
USD 19,000 - 28,000
Pet Groomer — Flexible Schedule & Commission
Pet Groomer — Flexible Schedule & Commission

Workstream • Charlotte (NC)

On-site
USD 26,000 - 40,000
Pet Groomer: Create Happy Pets & Loyal Clients
Pet Groomer: Create Happy Pets & Loyal Clients

Pet Supplies Plus • Belmont (NC)

On-site
USD 26,000 - 42,000
Pet Groomer - Commission-Based, Build Client Relationships
Pet Groomer - Commission-Based, Build Client Relationships

Pet Supplies Plus • Greensboro (NC)

On-site
USD 30,000 - 52,000
Professional Pet Groomer: Craft Coats, Care & Customer Bonds
Professional Pet Groomer: Craft Coats, Care & Customer Bonds

Pet Supplies Plus • Charlotte (NC)

On-site
USD 26,000 - 38,000
Pet Grooming Specialist — Discounts & Stunning Styles
Pet Grooming Specialist — Discounts & Stunning Styles

Petco • Gastonia (NC)

On-site
USD 28,000 - 38,000
Competitive pay
Benefits (Medical, Dental, Vision)
401k
+5
Pet Grooming Pro — Commission-Based & Growth-Minded
Pet Grooming Pro — Commission-Based & Growth-Minded

Pet Supplies Plus • Fort Mill (SC)

On-site
USD 24,000 - 42,000
Pet Groomer: Craft Stylish Styles & Care
Pet Groomer: Craft Stylish Styles & Care

Pet-Supermarket • Charlotte (NC)

On-site
USD 30,000 - 42,000
Professional Pet Bath & Groom Specialist
Professional Pet Bath & Groom Specialist

PetSmart • Gastonia (NC)

On-site
USD 28,000 - 36,000
Paid Weekly
Health & Wellness Benefits
401k Plan with company match
+5