Pet Care Specialist - Help Pets Live Their Best Life

Petco; Freehold (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Petco is seeking a Sales Associate to be at the heart of the Pet Care Center experience. You will help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through our doors.

This role is ideal for someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced, purpose-driven retail environment.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.

Responsibilities

• Pet First: Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Pet First: Share accurate product and pet care information to help customers make informed choices.
• Pet First: Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Foster the Fun: Greet customers and deliver friendly, helpful, and solution-focused service.
• Foster the Fun: Create positive shopping experiences that build trust and customer loyalty.
• Foster the Fun: Support teammates through collaboration and teamwork.
• Foster the Fun: Help maintain an organized, visually appealing sales floor.
• Let’s Go!: Assist customers in selecting products and services that meet their pets’ needs.
• Let’s Go!: Process sales, returns, and exchanges accurately and efficiently.
• Let’s Go!: Stock shelves, replenish merchandise, and support inventory integrity.
• Let’s Go!: Assist with store recovery, merchandising, and promotional set-ups.
• Let’s Go!: Follow all company policies, procedures, and safety standards.
• Let’s Go!: Support additional tasks and responsibilities as assigned.
• Customer Experience & Sales: Deliver consistent, courteous, and knowledgeable service.
• Customer Experience & Sales: Educate customers on products, services, and promotions.
• Customer Experience & Sales: Support store sales and service goals.
• Operations & Merchandising: Maintain store cleanliness, organization, and presentation standards.
• Operations & Merchandising: Assist with inventory replenishment and stock accuracy.
• Operations & Merchandising: Support daily operational routines and task execution.

Skills

Customer service

Retail

Animal care

Communication

Cash handling

Multitasking

Attention to detail

Teamwork

Job description

Petco is seeking a Sales Associate to be at the heart of the Pet Care Center experience. You will help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through our doors.

This role is ideal for someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced, purpose-driven retail environment.