Pet Care Sales Specialist – Help Pets Thrive

Petco; Redmond (OR); On-site; USD 28,000 - 38,000; Full time

Job summary

Petco is seeking a Sales Associate to help customers find the right products and solutions for their pets, in a welcoming Pet Care Center retail environment. You’ll assist customers, process sales, and keep the sales floor organized and inviting.

This role suits someone who enjoys helping others, learning about pet care, and thriving in a fast-paced team setting, with flexible hours to support evenings, weekends, and holidays.

Responsibilities

• Pet First: Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Support teammates through collaboration and teamwork.
• Help maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Assist with store recovery, merchandising, and promotional set-ups.
• Follow all company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Deliver consistent, courteous, and knowledgeable service.
• Educate customers on products, services, and promotions.
• Support store sales and service goals.
• Maintain store cleanliness, organization, and presentation standards.
• Assist with inventory replenishment and stock accuracy.
• Support daily operational routines and task execution.
• Customers feel welcomed and supported during every visit.
• The sales floor is clean, stocked, and easy to shop.
• Team members work collaboratively to support store goals.
• Pets are cared for safely and responsibly.
• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Job description

Petco is seeking a Sales Associate to help customers find the right products and solutions for their pets, in a welcoming Pet Care Center retail environment. You’ll assist customers, process sales, and keep the sales floor organized and inviting.

This role suits someone who enjoys helping others, learning about pet care, and thriving in a fast-paced team setting, with flexible hours to support evenings, weekends, and holidays.