Pet Care Assistant - 000790

Mars Petcare; Braintree (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) and Roth

Paid Time Off

Job summary

Banfield Pet Hospitals is seeking a Pet Care Assistant to support the veterinary medical team by preparing the treatment room, handling samples, restraining pets as needed, and assisting with in-house tests to ensure efficient, compassionate care.

You will educate clients on preventive care, comfort hospitalized patients, maintain hospital cleanliness, and help the Client Services Coordinator. Strong English communication, multitasking, organization, and computer skills are essential.

Qualifications

• Ability to multi-task and shift attention among tasks under pressure.
• Fluent English: reads, writes and speaks with strong grammar and vocabulary.
• Organizational skills to carry out assignments orderly.
• Problem solving: identify, analyze and provide practical solutions.
• Customer service focus with attentive and informative support.
• Ability to follow instructions delivered in various formats.
• Basic math: addition, subtraction, ratios and unit conversions.
• Proficient computer skills using Word, Excel, and Outlook.

Responsibilities

• Prepare treatment room and medical items for examinations.
• Set up tests and samples within state regulations.
• Maintain the cycle of service flow.
• Educate clients on preventive care and wellness plans.
• Support Client Services Coordinator as needed.
• Restrain and handle pets during examinations or injections.
• Prepare in-house lab tests as allowed by state rules.
• Monitor hospitalized patients and ensure their comfort.
• Clean and sanitize hospital areas and equipment.
• Perform other duties as assigned.

Skills

Multi-tasking

Communication

Organization

Problem solving

Client service

Instruction following

Mathematical ability

Computer skills

Initiative

Integrity

Cooperation

Flexibility

Independence

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Pet Care Assistant Summary of Job Purpose and Function

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician.

Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.

Maintain the flow of the Cycle of Service in accordance to position.

Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets.

Serve as support to the Client Services Coordinator staff on an as-needed basis.

Hold or restrain pets during examination, treatment, or inoculation.

Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.

Monitor the comfort of hospitalized patients.

Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).

Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.

Clean the surgical suite and instruments.

Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.

Other job duties as assigned.

Hiring Qualifications Capabilities and Experience (can do)

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do)

Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

Independence - Able and willing to perform tasks and duties without supervi

Pay Range

The pay range for this role is

$15.00 - $18.31 Hourly

The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

Here at Banfield, w e prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur “ M eow-velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered .
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays: Take a break , recharge your wellbeing , and celebrate days of personal significance with paid time off and holidays. *
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection .
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable. *
• Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).