Pet Care Assistant

Banfield Pet Hospital; Kendall (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Pet Care Assistant to support the veterinary medical team in Kendall, Florida. The role focuses on preparing treatment rooms, assisting with examinations, and ensuring a welcoming, efficient client experience.

You will set up labs, restrain pets as needed, and help with in-house testing and routine care under state guidelines. The position emphasizes high-quality patient care and customer service.

Qualifications

• Fluent English communication (reads, writes, speaks) with proper grammar and vocabulary.
• Systematic, orderly approach to work and ability to turn confusion into order.
• Strong written and verbal communication skills for client interactions.
• Ability to identify, analyze and translate problems into practical solutions.
• Consistently provide attentive, courteous client service and satisfaction.

Responsibilities

• Prepare the treatment room and necessary medical items for examinations.
• Set up fecals, smears, and skin scrapings per state rules.
• Maintain Cycle of Service flow and provide client education on preventive care.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house lab tests (e.g., heartworm, FeLV, FIV) as allowed.
• Monitor comfort of hospitalized patients and ensure their care and cleanliness.
• Bathe and dip pets to treat dermatological conditions as advised.
• Clean the surgical suite and instruments; maintain hospital cleanliness.
• Assist Client Services Coordinator as needed.
• Perform other duties as assigned.

Skills

Multi-tasking

Communication

Organizational ability

Problem solving

Client service

Intellectual ability

Mathematical ability

Computer skills

Job description

Summary of Job Purpose and Function

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Description - External

Essential Responsibilities and Tasks

Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.

Maintain the flow of the Cycle of Service in accordance to position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as‑needed basis.

Hold or restrain pets during examination, treatment, or inoculation.

Prepare routine in‑house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.

Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by “walking”, exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).

Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.

Clean the surgical suite and instruments.

Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols

Other job duties as assigned.

Hiring Qualifications

Capabilities and Experience (can do)

Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do)

Initiative - shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.

Independence - Able and willing to perform tasks and duties without supervision as appropriate.