Pet Bather (PR)

PetSmart; Hatillo (PR); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full‑time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Professional Bather engages with pet parents and their pets, delivering salon‑quality bath and brush services while upholding safety standards and the company’s values.

You will help maintain store cleanliness, assist with reservations, and support merchandise recommendations. This position emphasizes customer service, animal welfare, and teamwork in a busy retail salon environment.

Qualifications

• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Responsibilities

• Complete PetSmart’s Splash training and safety certification program.
• Manage the pet parent experience in person, over the phone, and at the sales register.
• Greet pet parents, answer questions, and assist with salon reservations.
• Oversee check‑in and check‑out procedures.
• Provide full menu of bath and brush services and standalone services (e.g., nail trims, teeth brushing, sanitary services) for dogs and cats according to standards.
• Recommend health and wellness products and services based on pet needs.
• Maintain a safe environment for associates, pets, and pet parents.
• Participate in store-wide cleanliness and teamwork across departments.

Skills

Computer literacy

Under pressure

Flexible schedule

Organizational skills

Verbal and written communication

Job description

Pet Bather

Professional Bather

About Life At PetSmart

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values‑based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits That Benefit You

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Professional Bather is responsible for engaging with pet parents and their pets while providing positive experiences, salon‑specific services, and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility of store cleanliness, recommending solutions for pet parents, and pet safety standards.

Essential Responsibilities

• Successful completion of PetSmart’s Splash training and safety certification program.
• Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
• Greets pet parents, answers their questions and assists with making reservations in the salon.
• Responsible for check‑in and check‑out procedures.
• Independently performs full menu of bath and brush services and standalone services, such as nail trims, teeth brushing, and sanitary services, as well as standalone services for cats, in accordance with PetSmart’s bathing standards and procedures.
• Shares additional health and wellness solutions with pet parents based on pet’s needs.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs, and sells merchandise and services.
• Maintains total store cleanliness standards.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.
• Providing standalone grooming services for cats is required for associates hired on or after March 2nd, 2026. Associates hired prior to this date may elect to be trained in cat grooming, once trained, cat grooming becomes an essential function of the role.

Qualifications

• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Essential Physical Demands And Work Environment

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.