Personal Stylist, Southcenter - Full Time

Macy's; Tukwila (WA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Personal Stylist (MyStylist) to deliver elevated shopping experiences in-store and online, focusing on lifestyle selling, clienteling, and building a local client base. The role emphasizes in‑store and virtual selling, leveraging technology and social media to grow business.

Full‑time colleagues are typically scheduled 30+ hours per week. You will partner with store leadership, vendors and the community to create events, drive sales, and deliver exceptional service while

Qualifications

• Minimum of 3 years retail experience or similar high‑touch selling role.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Exceed sales goals by providing personalized and elevated shopping experiences in-store and online.
• Drive customer acquisition through networking, social media, and online/in-store presence.
• Partner with store team, vendors and community partners to host events for incremental sales.
• Use selling tools to increase annual spend and repeat client visits; invite customers to appointments.

Skills

Fashion sense

Clienteling

Sales-driven

Tools

Social media

Job description

*Be part of an amazing story*

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As a Personal Stylist, also known as MyStylist, your focus is to exceed performance metrics with an entrepreneurial mindset. You will drive enterprise‑wide cross selling to deliver sales goals and achieve sales growth. You will also embrace innovation, new selling ideas, and applications. Your role is to provide an elevated and seamless customer experience through expertise in lifestyle selling, in‑store and virtual selling and service by leveraging technology. Personal Stylists are expected to expand their customer base by developing key relationships with vendor partners, store leadership, peers, and their local community. This position also focuses on new customer acquisition, building and maintaining strong client relationships through clienteling, and building a social media presence.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12‑24 hours per week. Hours are dependent on business needs and colleague availability.

What You Will Do

• Exceed sales goals by providing personalized and elevated shopping experiences in-store and online.
• Drive customer acquisition through networking opportunities, leverage social media to seek online and in‑store traffic, and create and execute a compelling online presence to form awareness and promote the services and experiences you offer.
• Partner with store team, vendors and community partners to develop and host virtual and in‑store events to deliver incremental sales.
• Leverage selling tools and resources to increase annual spend and repeat client visit rates through ongoing outreach and correspondence; invite customers to virtual and/or in‑person appointments; promote goods, looks, and products that are relevant to your customer.
• Make data‑driven decisions that will drive growth and understand your local market and customer base.
• Meet with the Store Manager on a regular basis to inform them of your performance, goals and actions.
• Complete daily and weekly tasks including checking emails, appointment booking upkeep, customer follow‑up, content development and posts, and other duties as assigned.
• Attend vendor trainings and development workshops as assigned.
• Share your knowledge and support peers in growing their skillset while continuously developing yours.
• Regularly participate in store leadership meetings and visits.
• Maintain a clean, safe and inviting environment in alignment with our company standards and guidelines.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self‑starter able to adapt quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• Keen sense of fashion, ability to coordinate items and suggestive selling techniques.
• Experience or familiarity with a variety of lifestyles, business segments and social media platforms while displaying credibility to interact with a broad customer base.
• Minimum of 3 years retail experience or other high‑touch selling position.

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping and color vision.
• Lifting and moving items weighing up to 25 lbs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story.

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.