Personal Stylist

Jobtailor; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in Charleston seeks a Personal Stylist to cultivate relationships with customers through expert apparel styling and clienteling. You will educate the store team and customers on the styling program, generate appointment opportunities, and drive key performance metrics.

Role requires passion for fashion, strong relationship skills, and the ability to work flexible hours including nights, weekends, and holidays.

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for apparel styling.
• Anthro brand familiarity or enthusiasm.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Contributes to a service culture that makes customers feel welcome, heard and valued.
• Leads by example in relationship building, styling, and networking with customers; educates team and customers on styling program benefits.
• Generates appointment opportunities to cultivate customer relationships and drive key metrics.
• Advocates for technology usage and encourages in-the-moment upselling and clientelling.
• Contributes to an inclusive environment by amplifying diverse voices and perspectives.
• Addresses styling knowledge gaps and facilitates regional/brand styling trainings.
• Uses brand resources to share styling knowledge to elevate associate confidence in servicing customers.
• Reviews store business to understand trends and influence apparel and accessories decisions.
• Capitalizes on walk-in traffic and identifies business-driving opportunities with store leadership to drive incremental sales.
• Partners with visuals team to support mannequin outfitting and showcase new arrivals.
• Maintains accountability for zoned personal styling hours and supports customer-first philosophy in zone coverage.
• Communicates customer insights to leadership and styling teams via regional/brand platforms.
• Fosters positive team morale through store initiatives and events reflecting local customer interests.
• Collaborates with leadership to curate events that drive brand engagement in the community.

Skills

Apparel Styling

Clienteling

Sales Strategy

Business Trend Analysis

Product Knowledge

Job description

Responsibilities

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer
• Reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
• Capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
• Upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage
• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Qualifications

• Anthro brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for apparel styling
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Hard Skills

• Apparel Styling
• Clienteling
• Sales Strategy
• Business Trend Analysis
• Product Knowledge

Soft Skills

• Relationship Building
• Communication
• Team Morale Enhancement
• Inclusivity Advocacy
• Networking