Personal Shopper Team Leader

Brookshire Grocery Company; Weatherford (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Wellness benefits

Paid time off

401(k) plan

Employee discounts

Educational scholarships

Outdoor recreation area access

Job summary

Brookshire Grocery Company is seeking a capable individual to lead curbside order assembly. You will supervise department staff, stay current on product selection and safety standards, and promote outstanding customer service for online orders.

The role requires strong communication, accuracy, and the ability to multitask in a fast-paced retail environment. Brookshire’s offers solid benefits including health coverage, PTO, and growth opportunities.

Qualifications

• High School Diploma or GED required and one or more years of related experience.
• Minimum of 18 years of age; 21 years of age in Louisiana where applicable.
• Partners must be 21+ to drive for company business per policy.
• TABC/LACT/AATC certification required where applicable.

Responsibilities

• Oversees preparation of online orders, ensuring accurate selection from shelves.
• Provides friendly, customer-service oriented support by phone and in person.
• Maintains product knowledge and food safety standards for order quality.
• Stores orders at proper temperatures and retrieves them promptly.
• Ensures accurate checkout totals by weighing, scanning and tallying items.
• Keeps relevant documentation for curbside procedures up to date.
• Gives feedback to store management on department and partner performance.
• Identifies out-of-stock items and suggests substitutions or deals.

Skills

Customer service

Multi-tasking

Attention to detail

Effective communication

Education

High School Diploma or GED

TABC/LACT/AATC certification

Tools

Excel

Word

Outlook

Job description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma. We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties and Responsibilities:

• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to Curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicle.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment.
• Cleans workspace and cash wrap; and spot cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

Knowledge, Skills and Abilities:

• Intermediate knowledge of curbside department operations.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners.
• Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:

• High School Diploma or GED required and one or more years of related experience or an equivalent combination of education and experience required.
• Minimum of 18 years of age required; 21 years of age required in Louisiana.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• TABC/LACT/AATC certification required where applicable.

Physical Demands:

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to use hands for reaching, touching or handling.
• Continuously required to use fine finger movements (ex. sorting and typing).
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently required to bend, kneel or squat.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context and Environment:

• Work is generally performed in a retail store.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Ready to find your place? BGC is “A Career Where You Belong.” Brookshire Grocery Company strives to provide a safe, drug and alcohol-free environment for its partners and customers.

The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age , disability, genetic information or military status and any other trait protected by law.

Brookshire Grocery Company (BGC) Brookshire Grocery Company is a regional, family-owned retail grocery business employing over 17,000 partners across Texas, Louisiana, Arkansas, and Oklahoma. With more than over 215 retail grocery stores, along with three distribution centers and corporate offices, BGC is more than just a grocery company—it’s a connected network of partners working together. At BGC, we believe in collaboration, shared goals, and mutual success. Your voice matters here, and we actively seek feedback to ensure BGC is a place where you can thrive, grow, and feel valued. Our culture values personal growth, recognition, and belonging: Growth Opportunities: We invest in you through professional development programs, mentoring, and job opportunities. Recognition: We celebrate your achievements and value your contributions to our shared success. Belonging: Our core values emphasize teamwork and creating a supportive, inclusive environment. What Sets Us Apart? As a family-owned company rooted in Christian values, BGC puts people first. Whether it’s through our commitment to supporting local efforts in the communities we serve or fostering a positive workplace, we are dedicated to making a difference. If you’re looking for a place to build your future, and make an impact, Brookshire Grocery Company is the place for you. Join us and be part of something greater—your growth, your impact, your future with BGC.