: Personal Shopper Lead - Sam's

Sam's Club; Joliet (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO

Job summary

Sam's Club in Joliet, IL is seeking a Supervisory role to assist management in supervising associates, assigning duties, and guiding on member service approaches. You will oversee ecommerce programs such as Club Pick Up and Ship From Club, audit customer feedback, and escalate unresolved issues to management.

The position emphasizes safety, coaching, and maintaining store standards. You will also train and support associates, ensure proper coverage for Club Pickup, and drive performance using

Qualifications

• Must be 18 years of age or older.
• Experience supervising associates and ensuring quality customer service.
• Ability to follow company policies, safety guidelines and procedures.

Responsibilities

• Supervise associates in assigned area, assign duties, and provide feedback.
• Oversee ecommerce programs (Club Pick Up, Ship From Club) and resolve issues.
• Execute Club Pickup plan, audit orders, ensure equipment is ready, and track performance.
• Provide member service, assist with purchases, and promote products and services.
• Maintain sales floor standards, safety, and merchandising.

Skills

Supervisory skills

Customer service

Operations management

Safety procedures

Job description

Position Summary...

What you'll do...Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy and participating in recruiting hiring scheduling promoting coaching and evaluating associatesMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementSupports the Sams Club ecommerce plan in the club by overseeing operations of the ecommerce programs for example Club Pick Up Ship FromClub etc auditing online customer feedback working to resolve customer complaints and escalating unresolved issues to management andidentifying trends generating causes and supporting management in implementing solutionsSupervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs assigning dutiesproviding feedback communicating goals and ensuring associate coverage at the ecommerce pickup locationExecutes the Sams Club Pickup plan and processes in the club by updating Club operations with key performance indicators auditing customerorders to ensure they are fulfilled correctly ensuring equipment is available and ready for associates maintaining awareness of the Club Pickupstrategy and execution goals touring the Club to evaluate CPU performance training and providing resources to meet associate needs evaluatingperformance and processes and determining their impact on the total Club and supporting the development of new metrics through feedback andutilizing current metrics to evaluate CPU effectivenessSupports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gapsmodeling appropriate picking and loading for other associates executing process improvement projects evaluating the execution of program plansand projects and identifying any gaps implementing solutions to improve process productivity and quality and communicating with others to ensureSams Club Pickup is properly staffedProvides member service by acknowledging the member and identifying member needs providing guidance and support to members regardingself service technology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promotingthe companys products and servicesEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removingdamaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securingfragile and highshrink merchandiseOverse...

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $22.00 to $30.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Must be 18 years of age or older.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...321 S LARKIN AVE, JOLIET, IL 60436-1249, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.