Personal Lines Underwriting Supervisor

The Hanover Insurance Group; Massachusetts; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and disability insurance

401K with a company match

Tuition reimbursement

PTO

Company paid holidays

Flexible work arrangements

On-site medical/wellness center

Job summary

The Hanover Insurance Group is looking for a Sr. Underwriting Manager in Worcester, MA. This full-time hybrid role involves managing a group within Personal Lines Underwriting, focusing on growth and profitability while leading a highly engaged workforce.

The ideal candidate will have 7–10 years in insurance or risk operations, alongside prior management experience. Skills in underwriting, risk decision making, and excellent communication are essential. Benefits include comprehensive health coverage, a 401K match, and flexible working arrangements.

Qualifications

• 7–10 years of experience in insurance or risk operations.
• Prior management experience required.
• Strong people management skills.
• Ability to solve complex business decisions.

Responsibilities

• Manage a group within Personal Lines Underwriting.
• Participate in strategy development and decision making.
• Oversee risk exposure and management initiatives.
• Communicate results/issues to senior management.

Skills

People management skills

Underwriting and risk decision making

Problem-solving abilities

Excellent communication

Education

Bachelor's degree in relevant field

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Position Overview

Our PL Underwriting team is currently seeking a Sr. Underwriting Manager in Worcester, MA. This is a full‑time, exempt hybrid role. The position has responsibility for managing a group of employees within Personal Lines Underwriting, overseeing growth and profitability, leading a highly engaged workforce, and implementing business initiatives and risk decision‑making programs.

In This Role You Will

• Participates in strategy development and decision making and is responsible for effective implementation for assigned site.
• Champions risk selection for state profitability.
• Responsible for business plans and make timely staffing recommendations within established capacity models.
• Authorizes opportunities for technical and industry training as part of a personal and professional development program.
• Directs performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures.
• Utilizes technology and talent management to increase efficiency and scalability to support growth and underwriting initiatives.
• Manage risk exposure which includes tracking measures, analyzing reports and financial activity and reinforces goals.
• Develop, recommend and authorize implementation of risk management initiatives that lead to high quality underwriting decisions and profitability.
• Responsible for coaching comprehensive risk decision making and negotiation skills.
• Able to maintain focus and accountability in ambiguous situations.
• Builds positive relationships with internal/external customers to accomplish organizational goals.
• Champion cross‑functional & cross‑site collaboration to identify & promote risk management, and underwriting practices.
• Demonstrates maturity, confidence, and ability to lead and manage change in a dynamic environment. Comfortable working in both collaborative and challenging circumstances and uses appropriate techniques in each.
• Act as an expert resource for direct reports, other teams, business units and PL leadership.
• Responsible for communicating results/issues to senior management.
• Leads initiatives that support business strategies and financial goals.
• Collaborate with Distribution, State Management and other Personal Lines Operational areas by participating in meetings, agency and insured visits and other supporting activities.

Key Measures Of Success

• Understands the company vision and interacts with all internal and external customers in a manner that personifies those goals.
• Motivated to improve department performance through introducing new ideas, processes and workflows.
• Demonstrated use of superior consultative behaviors, negotiation skills and problem solving abilities.
• Promotes a collaborative team environment that supports customer service excellence in conjunction with solid risk management.
• Execute on driving consistent decision making by leveraging established best practices.
• Achieve service, production and quality goals for all underwriting transactions.
• Maintain understanding of state strategies and align actions to achieve state goals.
• Active pursuit of underwriting and agent actions to improve our mix and profitability.
• Review current processes and tools to identify workflow and efficiency gains that lead to measurable service improvements for agents and policyholders.
• Increase production capacity via systems, tools, workflows etc.
• Leverage UW acumen to strengthen overall team’s UW knowledge and expertise.

What You Need To Apply

• Bachelor’s degree with 7–10 years of relevant work experience with an emphasis on insurance or risk operations. Prior management experience required.
• Understands complex and challenging risk characteristics and promotes within the team.
• Hires and develops the right people in the right place at the right time to deliver exceptional results and quality service.
• Strong people management skills, effective at coaching and motivating.
• Takes ownership for a successful resolution of problems. Anticipates issues, seeks out and analyzes information collaboratively to propose solutions.
• Excellent communicator.
• Strong underwriting and risk decision making skills including project and program management, process analysis and design.
• Ability to solve challenging business decisions by anticipating issues, analyzing information and finding solutions.

Career Development

It’s not just a job, it’s a career, and we support you every step of the way. Through on‑the‑job experiences, personalized coaching and our robust learning and development programs, we encourage growth and development.

Benefits

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO Statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

Disability Accommodation

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact [e-mail] and include the link of the job posting in which you are interested.

Privacy Policy

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Applicants Who Are California Residents

To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.