Personal Lines Account Manager

Insurance Staffing; Middleton (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Commission opportunities

Job summary

Insurance Staffing is seeking an experienced Personal Lines Account Manager in Middleton, MA. The ideal candidate will manage a personal lines book of business, including auto and home policies, in a relationship-focused setting.

Offering a base salary of $65,000 to $80,000 based on experience, this role includes commission opportunities and a comprehensive benefits package for long-term career stability.

Qualifications

• Minimum 5 years of personal lines insurance experience required.
• Massachusetts Property & Casualty license preferred.
• Strong understanding of personal lines coverage and carrier underwriting guidelines.

Responsibilities

• Manage and service a personal lines book of business including various policies.
• Handle renewals, endorsements, cancellations, and policy changes.
• Build and maintain strong relationships with clients and carrier partners.

Skills

Personal lines insurance experience

Strong communication skills

Organizational skills

Client service skills

Ability to manage multiple priorities

Tools

AMS360

Job description

Personal Lines Account Manager

Location: Middleton, MA | Compensation: $65,000 to $80,000 base salary depending on experience

A respected independent insurance agency on the North Shore is seeking an experienced Personal Lines Account Manager to join its team. This role is ideal for someone who thrives in a relationship-driven environment and brings strong technical personal lines knowledge along with a proactive client service mindset.

The agency offers a stable book of business, strong carrier relationships, and the opportunity to earn additional commission income through account rounding and personal production.

Responsibilities

• Manage and service a personal lines book of business including auto, home, umbrella, condo, renters, and related policies
• Handle renewals, endorsements, cancellations, billing inquiries, coverage reviews, and policy changes
• Market and remarket accounts when appropriate to ensure competitive coverage and pricing
• Build and maintain strong relationships with clients and carrier partners
• Identify cross-sell and account rounding opportunities within existing accounts
• Process new business submissions and renewal documentation accurately and efficiently
• Maintain detailed documentation within the agency management system
• Collaborate with producers and internal staff to support retention and client satisfaction goals

Qualifications

• Minimum 5 years of personal lines insurance experience required
• Massachusetts Property & Casualty license preferred
• Experience with AMS360 preferred
• Strong understanding of personal lines coverage and carrier underwriting guidelines
• Excellent communication, organizational, and client service skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation & Incentives

• Base salary ranging from $65,000 to $80,000 depending on experience
• Commission opportunities including:
  • House account rounding: 50% first-year commission
  • Personal business production: 50% first-year commission and 25% renewal commission
• Comprehensive benefits package
• Long-term career stability with an established agency
• Collaborative and team-oriented environment