Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.; North Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a results-driven sales professional to promote cruise products to direct consumers. You will initiate calls, build rapport, and identify client needs while meeting revenue targets.

The role requires knowledge of fleet itineraries and a proactive approach to promotions and upgrades. You will maintain prospect lists, participate in team meetings, and support targeted campaigns.

Qualifications

• Excellent verbal communication to liaise with guests by telephone and internally.
• Strong working knowledge of Norwegian Cruise Line products, fleet, and itineraries.
• Ability to multi-task in a fast-paced, goal/quota-driven sales environment.
• Adherence to strictly enforced dress code.

Responsibilities

• Promotes sales to direct consumers by initiating calls and following leads to identify travel needs and present Norwegian Cruise Line products.
• Builds and maintains relationships with new and existing customers to drive revenue.
• Maintains prospect lists to identify travel trends and promote/cruise promotions and upgrades.
• Articulates cruise product features, pricing, and promotions to customers and makes tailored recommendations.
• Attends daily sales meetings and trainings to ensure accurate information is conveyed.
• Participates in department email campaigns targeting guest profiles.
• Performs other job-related functions as assigned.

Skills

Verbal communication

Product knowledge

Multi-tasking

Dress code adherence

Education

High school diploma or equivalent

Bachelor’s degree in Marketing or Business (preferred)

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY:

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned..

EDUCATION:

• High School Diploma or equivalent
• Bachelor's degree in Marketing, Business Administration or related field preferred

EXPERIENCE:

• Minimum one year of sales experience; 2 years sales experience preferred.
• Cruise sales a plus..

KNOWLEDGE & SKILLS:

• Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
• Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
• Adherence to strictly enforced dress code required

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance

• Brand Overview
• Norwegian Cruise Line
• Oceania Cruises
• Regent Seven Seas Cruises

New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.