Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.; Minnesota; On-site; USD 50,000 - 65,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Minnesota is seeking an enthusiastic sales professional to drive direct-to-consumer cruise bookings. You will initiate calls, identify travel needs, and present Norwegian products to inspire bookings.

The role emphasizes delivering exceptional customer service, building lasting relationships, and meeting retention and revenue goals through knowledgeable recommendations and timely follow-ups.

Qualifications

• Excellent verbal communication to interact with guests by telephone.
• Strong knowledge of Norwegian Cruise Line's products, fleet and itineraries.
• Ability to multi-task in a high-energy, quota-driven sales environment.
• Adherence to strictly enforced dress code.

Responsibilities

• Promotes sales to direct consumers by initiating calls and qualifying leads.
• Establishes and maintains customer relationships to meet retention and revenue goals.
• Builds and maintains relationships with new and existing customers.
• Maintains prospect lists and promotes products based on travel history.
• Articulates cruise features, pricing, and promotions; suggests upgrades and onboard credits.
• Participates in daily team meetings and sales training to ensure accurate information.
• Participates in mass email campaigns targeting guest profiles.
• Performs other duties as assigned.

Skills

Verbal communication

Product knowledge

Multi-tasking

Dress code compliance

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned.

Education

• High School Diploma or equivalent
• Bachelor's degree in Marketing, Business Administration or related field preferred

Experience

• Minimum one year of sales experience; 2 years sales experience preferred.
• Cruise sales a plus.

Knowledge & Skills

• Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries
• Must be able to multi-task and work in a high energy sales environment that is goal/quota driven
• Adherence to strictly enforced dress code required

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.