Personal & Commercial Lines Customer Service Representative

Sumra Agency Inc - All State Insurance Company; Norwalk (CT); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Sumra Agency Inc - All State Insurance Company is seeking a Personal & Commercial Lines CSR to maintain strong customer relationships, handle inquiries on policies, and perform service and marketing activities across carriers and teams. The role emphasizes speed, professionalism, and accurate data handling.

You will advise clients, process quotes, renewals, and policy changes while expanding coverage opportunities and ensuring high service standards in a dynamic environment with potential for

Qualifications

• Hold the insurance license as required by the state and have a minimum of two years personal and commercial lines insurance account management experience, plus a Bachelor’s Degree or equivalent work experience.
• Demonstrate strong knowledge of insurance products, underwriting procedures, and industry operations to manage client accounts.
• Strong customer focus with excellent phone etiquette, written and verbal communication, and basic math and reading skills.

Responsibilities

• Answer customer calls and correspondence regarding new or existing policies and service all claims.
• Qualify prospects, gather data, compare policy options, finalize and bind new coverage, and renewals.
• Schedule client calls to review policies, adjust liability limits, explore coverage needs, and bind renewals.
• Explain products and services, quote new business, process renewals or cancellations, take payments, and provide documentation.
• Actively seek increases in coverage or rounding out accounts at every contact.
• Resolve issues by identifying causes and presenting best solutions, then follow up for resolution.
• Maintain records of customer interactions in the agency management system.
• Review audits or policies for accuracy and coordinate with clients and carriers.
• Stay informed about industry information, new products, legislation, and technology to improve knowledge and performance.

Skills

Customer service

Phone manners

Communication

Time management

Attention to detail

Problem solving

Education

Bachelor’s degree or comparable work experience

Tools

Agency management systems

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off

Job Description

The Sumra Agency - Personal & Commercial Lines CSR at Sumra Agency Inc - All State Insurance Company is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed.

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.

Flexible work from home options available.