Personal Care Specialist (Part Time)

Green Thumb Industries (GTI); Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a Personal Care Specialist in Monroeville, PA. The position involves engaging with patients and customers to recommend cannabis products and ensure a positive shopping experience. Applicants should possess excellent customer service skills and be knowledgeable about cannabis regulations.

Responsibilities include assisting customers, verifying orders, and maintaining inventory standards. A valid ID is required, and the role demands availability across various shifts, including evenings and weekends.

Qualifications

• At least one year of customer-service experience, preferably in retail.
• Must be 21 years or older and pass background checks.
• Effective communication and customer-service skills.

Responsibilities

• Engage and assist patients in a retail environment.
• Educate customers about products and consumption methods.
• Ensure compliance with local and state cannabis regulations.

Job description

Role Overview

RISE Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Friendly, upbeat, and knowledgeable, the specialist connects each unique patient and/or customer with the right product and method of consumption for their needs.

Responsibilities

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment.
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction.
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient’s and/or customer’s needs; stay current on product knowledge.
• Promote a positive, communicative, patient‑ and customer‑oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Provide support to the management team to ensure store operations run smoothly, properly, and in compliance with applicable rules and regulations.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Ensure the sales floor is stocked and maintained in compliance with store standards.
• Maintain hard‑copy files as required.
• Follow security measures and safety compliance procedures.

Workstation Duties

• Front of House: Check‑in, sales floor, POS (kiosk, in‑store, pre‑order), curbside, roll‑thru.
• Back of House: Fulfillment, receiving, replenishment, inventory counts.
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Other duties as assigned.

Qualifications

• At least one year of customer‑service experience; preference for specialty, customer‑facing retail experience.
• Meet scheduling and availability requirements, including mornings, afternoons, evenings, nights, and weekends.
• Reliable, responsible, and dependable attendance.
• 21 years or older.
• Must pass all required background checks, including state‑specific cannabis employment requirements.
• Possess a valid driver’s license or state ID.
• Remain compliant with all legal and company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Additional Requirements

• Ability to move about the dispensary, assist patients and/or customers in various locations.
• Ability to remain stationary if required to meet business needs.
• Converse and communicate directly with individuals and groups.
• Operate point of sale systems, computers, and other office productivity software.
• Prepare patient and/or customer orders by moving and placing products.
• Inspect and receive detailed information such as patients’ dates of birth and online order details.
• Move inventory and materials weighing up to 30 pounds independently.
• Position self to move inventory and materials in storage areas.

Skills

• Excellent customer‑service skills.
• Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies.
• Ability to establish and maintain effective working relationships with all employees.
• Strong listening and effective communication skills, both verbally and in writing.
• Previous experience with POS systems.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and organizational rules.
• Ability to follow instructions and incorporate constructive criticism from managers.
• Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Working Conditions

• Patient and/or customer‑facing environment.
• Ability to work outdoors in various weather conditions.
• Exposure to cannabis and/or allergens present in the environment.

GTI is proud to be an equal opportunity workplace.