Personal Care Specialist (Part Time)

Green Thumb Industries (GTI); Hagerstown (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in a friendly retail setting, educate on GTI cannabis products and consumption methods, and recommend personalized regimens. You will support store operations, maintain compliance, and help ensure a positive shopping experience for every patient or customer.

Ideal candidates have 1+ year of customer service, willingness to learn about cannabis therapies, and experience with POS systems.

Qualifications

• At least 1 year of customer service experience or retail background.
• Willingness to learn about cannabis products and GTI offerings.
• Ability to communicate clearly with customers and teammates.
• Experience with POS systems and handling transactions.

Responsibilities

• Engage with customers in a retail setting and educate on products and methods of consumption.
• Recommend safe, effective regimens based on customer needs; stay updated on product knowledge.
• Maintain a positive, patient-oriented store environment and assist with store operations.
• Verify order deliveries for accuracy and support store management with daily tasks.
• Ensure compliance with all applicable cannabis regulations and store policies.

Skills

Customer service

Education on cannabis products

Communication skills

POS system experience

HIPAA compliance awareness

Tools

POS system

Job description

The Role

RISE Personal Care Specialists engage in one‑on‑one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

• Engage with and assist patients and/or customers in a customer‑facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs; responsible for remaining up to date on product knowledge
• Promote a work environment that is positive, communicative, patient- and/or customer‑oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and the store’s presence is well maintained and compliant
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures

Workstation Duties

• Front of House: Check‑In, Sales Floor, POS (Kiosk, In‑Store, Pre‑Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer‑facing retail experience
• Meet scheduling and availability requirements (ability to work varied shifts including mornings, days, nights, and weekends)
• Have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state‑specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Additional Requirements

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations
• Remain in a stationary position, if required
• Converse and communicate with individuals and groups directly
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications, and e‑mail
• Prepare patient and customer orders by moving and placing productsInspect and receive detailed information such as patients’ and/or customers’ dates of birth, in‑store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Skills

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn more about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies—previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements

Working Conditions

• Patient- and/or customer‑facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that may be present in an environment where cannabis is present and prevalent

Our Mission

• We’re humble—We prefer quiet confidence and don’t shout about our success.
• We’re hardworking—We put our heads down and get the job done.
• We’re grateful—Working in our industry is a privilege and an act of service.
• We’re transparent—Honest and open communication keeps us healthy as an organization.
• We’re collaborative—And believe good ideas can come from anywhere.
• We have a growth mindset—One that’s grounded in well‑being.

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal‑opportunity workplace.

We can’t wait to meet you.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range: $16—$16 USD