Personal Care Specialist (Full Time)

Green Thumb Industries; Chelsea (MA); On-site; USD 20,457 - 29,136; Full time

Job summary

Green Thumb Industries in Chelsea, MA is seeking a friendly Personal Care Specialist to guide customers from entry to checkout, helping select products and consumption methods. You will educate customers on products and safety, while maintaining a welcoming retail environment.

The role emphasizes compliance with cannabis regulations, accurate inventory, and collaboration with management to ensure smooth store operations. 21+ and background checks required.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older and eligible to work in cannabis retail.
• Must pass all required background checks including state cannabis employment requirements.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing retail environment.
• Educate customers on products, methods of consumption, and safety as part of patient interaction.
• Use product knowledge to recommend safe regimens for customers.
• Keep the sales floor stocked and store visually compliant.
• Verify deliveries and support daily store operations and issue resolution.
• Adhere to local and state cannabis regulations and safety procedures.

Skills

Customer service

POS systems

Communication

Professionalism

HIPAA compliance

Tools

POS system

Microsoft Office

Job description

The Role

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver's license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, to meet the needs of the business
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
• Prepare patient and/customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Skills

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
• Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.

Working Conditions

• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent

Our Mission: To promote well-being through the power of cannabis.

• We're humble—We prefer quiet confidence and don't shout about our success.
• We're hardworking—We put our heads down and get the job done.
• We're grateful—Working in our industry is a privilege and an act of service.
• We're transparent—Honest and open communication keeps us healthy as an organization.
• We're collaborative—And believe good ideas can come from anywhere.
• We have a growth mindset—One that's grounded in well-being.

At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission— the right to wellness — informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.

We can't wait to meet you.

The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.

Green Thumb Pay Range

$18 — $18 USD