Personal Care Specialist

Green Thumb; Hagerstown (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Green Thumb is hiring a Personal Care Specialist to engage customers in our cannabis retail setting and guide them to the right products and methods of use. You will educate customers, maintain product knowledge, and help ensure compliant store operations.

The role requires strong customer service and the ability to work a flexible schedule, including weekends, with an emphasis on safety and regulatory compliance.

Qualifications

• At least 1 year of customer service experience.
• Must be able to work varying shifts including mornings, days, nights, and weekends.
• Reliable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state cannabis employment requirements.
• Possess a valid driver’s license or state ID.
• Knowledge of cannabis laws and safety regulations is helpful.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Educate customers on products, methods of consumption, and safety as part of interactions.
• Recommend safe, effective regimens based on individual needs and maintain product knowledge.
• Promote a positive, customer-oriented store environment.
• Verify order deliveries for accuracy.
• Support store operations to run smoothly and compliantly.
• Ensure cannabis regulations are properly enforced and upheld.
• Keep sales floor stocked and store appearance maintained.
• Maintain hard copy files as required.
• Follow security and safety procedures.

Skills

Customer service

Retail experience

Scheduling flexibility

Compliance awareness

Communication skills

POS experience

Background checks

Job description

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb’s secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant
• Maintenance of hard copy files as required
• Follow security measures and safety complianceprocedures

Complete duties at assigned workstations, as determined by management, during scheduled shifts including:

• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Additional Requirements

Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)

• Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
• Remain in a stationary position, if required, to meet the needs of the business
• Converse and communicate with individuals and groups of people directly
• Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
• Prepare patient and/customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas

Skills

• Consistent demonstration of excellent customer service skills
• Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
• Employee must be able to follow instructions as directed and incorporate constructive criticism from managers