Personal Care Program Supervisor Greenville, NC

Kaizen Lab Inc.; Greenville (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Kaizen Lab Inc. in Greenville, North Carolina is seeking a Personal Care Program Director to oversee the Personal Care Services Program. The role involves ensuring compliance with regulations, managing staff, and improving quality service delivery.

The ideal candidate will have at least 3 years of supervisory experience in the related field, possess strong leadership skills, and demonstrate keen knowledge of Medicaid regulations. This position operates during regular business hours, with occasional evening or weekend work as needed.

Qualifications

• Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field.
• Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements.
• Proven ability to manage staff, operations, and compliance simultaneously.

Responsibilities

• Provide leadership and oversight for Personal Care Services Program.
• Ensure compliance with state regulations and Medicaid requirements.
• Recruit, hire, and supervise Personal Care staff.

Skills

Leadership

Knowledge of Medicaid regulations

Organizational skills

Communication skills

Problem-solving abilities

Job description

JOB TITLE: Personal Care Program Director

STATUS: Exempt, Full-Time

REPORTS TO: COO

Summary of Position

The Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.

Program Development & Operations

• Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows
• Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies
• Establish and monitor program goals, benchmarks, and performance outcomes
• Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery

Quality & Compliance

• Maintain ongoing quality assurance reviews and performance monitoring systems
• Ensure all documentation meets state and payer standards
• Address compliance issues promptly and implement corrective actions as needed
• Maintain readiness for audits, monitoring visits, and regulatory reviews

Staff Oversight & Training

• Recruit, hire, and supervise Personal Care staff
• Develop and implement staff training and development plans
• Provide coaching, mentorship, and performance feedback to ensure staff meet expectations
• Promote teamwork, accountability, and high standards of care delivery

Billing & Revenue Coordination

• Work closely with the Billing Department to ensure accurate documentation and billing compliance
• Monitor service utilization, productivity, and reimbursement trends
• Support processes that enhance revenue integrity and minimize claim denials

Community Engagement & Program Marketing

• Actively market the Personal Care Services Program
• Build relationships with referral sources, case managers, discharge planners, and community partners
• Conduct outreach activities to promote program awareness and drive service referrals
• Represent the program at internal and external meetings, community events, and partner engagements

Collaboration & Communication

• Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions
• Provide regular updates and performance reports to Executive Leadership
• Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability

Required Qualifications

• Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field
• Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements
• Proven ability to manage staff, operations, and compliance simultaneously
• Excellent organizational, communication, and leadership skills

Preferred Qualifications

• Experience in developing or expanding PCS or home care programs
• Background in compliance, billing, or auditing within healthcare services
• Strong analytical and problem-solving abilities

Work Schedule

Monday – Friday, 9:00 AM – 5:00 PM

Evenings or weekends may be required based on program needs

Pathways To Life, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.