Personal Banking - Teller

Bankmw; Raymore (MO); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Scorecard incentive

Insurance

401k

Paid time off

Associate banking perks

Training and coaching

Job summary

NBH Bank in Missouri is seeking a Teller to deliver exceptional customer service while handling routine cash transactions and promoting banking products. You will work independently with clear processes and contribute to team goals, maintaining accuracy and compliance in a fast-paced environment.

The role emphasizes education of clients on digital banking tools, with opportunities for advancement and a supportive team culture. Training and coaching are provided during onboarding and beyond.

Qualifications

• Experience in banking, cash handling or financial services is preferred.
• 6+ months of successful cash handling experience.
• Bilingual language skills are a plus.
• Self-starter with motivation to learn and grow in finance.
• Ability to educate clients on banking products and digital technologies.

Responsibilities

• Provide service to customers and support in a banking center.
• Operate with established processes and clear guidance to achieve results.
• Deliver accurate work by following guidelines and policies.
• Maintain guidelines, structure, and policies in collaboration with others.
• Assist other departments when needed and build rapport with clients and associates.

Skills

Cash handling

Banking products

Digital banking

Customer service

Multi-tasking

Self-motivated

Education

High school diploma or equivalent

Job description

It starts with our culture ...

Common sense has never been common.

If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.

We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.

This type of position is ideal for someone looking to build a career in finance. We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

As a Teller, you will:

• Work as an individual contributor at a steady, even pace without a great dependence on other team members to achieve your results.
• Operate in a role that has clear direction with established processes and expectations.
• Provide support and service to others in an environment free from competition.
• Deliver detailed and accurate work by adhering to specific guidelines.
• Be an active participant in maintaining guidelines, structure, and established policies as you work with and for others.

As a Teller, you will have an opportunity to meet and provide exceptional service to a diverse audience. This will include responsibility for a variety of tasks including performing routine, transactional, operational and client support tasks. Additionally, you will work towards individual and banking center specific sales and service goals. Tellers are expected to assist other departments as needed, build a great rapport with clients and fellow associates, while treating others with respect and consideration regardless of their status or position.

Minimum Requirements:

• High school diploma or equivalent

Desired Skills:

Ideal candidates for this position should possess some or all of the following skills:

• Previous banking, cash handling or financial service experience
• 6+ Months of demonstrated successful cash handling experience
• Bilingual language skills
• Passionate and motivated self-starter
• A passion for educating clients on banking products and digital technologies available at the bank
• Strong work ethic and ability to complete work accurately
• Ability to think logically in order to analyze situations and make sound decisions
• Ability to handle multiple tasks simultaneously
• Capacity to work with multiple computer and software systems
• Ability to calculate figures and amounts such as cash back and percentages

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
• An associate must be able to work overtime to the extent necessary (typically no more than 5%).
• Flexible scheduling as business needs allow.

Incentive and Benefits:

This role is eligible to participate in a scorecard-based incentive plan, which can significantly increase your overall compensation. Incentives are earned monthly based on the associate’s performance against the defined metrics as outlined in the score card.

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.