Personal Banking Advisor

Dedham Savings; Massachusetts; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Life Insurance

Flexible Spending Account

Dependent Care

Job summary

South Shore Bank in Wollaston, MA is seeking a Personal Banking Advisor to perform a variety of branch duties in person. You will educate clients on bank products, cross-sell services, and handle new account tasks with attention to regulatory guidelines.

The role emphasizes customer service, technology education, and accurate processing of deposits, transfers, and daily transactions in a busy branch environment.

Qualifications

• High School Diploma or equivalent.
• Experience with electronic delivery channels including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc., is preferred.
• Bilingual (Mandarin or Cantonese strongly preferred)

Responsibilities

• Assist clients by telephone or in person with new account services including additions or changes in client accounts. Actively cross sells all bank products.
• Fill out contract forms, determine charges or fees for service requested, collect deposits, prepare change of address records, and proper disclosure forms.
• Remain educated on all bank products, services and technology offered by the bank.
• Educate clients on the use of technology and provide instruction/demonstration on how to properly use the technology for their benefit.
• Solve client complaints, questions or problems.

Skills

Bilingual (Mandarin or Cantonese)

Education

High School Diploma or equivalent

Job description

South Shore Bank - Wollaston, MA Retail Banking

Job Type

Full-time

Description

SUMMARY

The Personal Banking Advisor performs a variety of branch duties in accordance with regulatory and security guidelines. Generates new business through educating and cross selling products and services. This is an in-person role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist clients by telephone or in person with new account services including additions or changes in client accounts. Actively cross sells all bank products.
• Fill out contract forms, determine charges or fees for service requested, collect deposits, prepare change of address records, and proper disclosure forms.
• Remain educated on all bank products, services and technology offered by the bank.
• Adapt quickly to the changing technology.
• Increase consumer awareness of the technology available to them through our products and services.
• Educate clients on the use of technology and provide instruction/demonstration on how to properly use the technology for their benefit.
• Solve client complaints, questions or problems.
• Assist in all branch supervisory functions including branch settlement, teller balancing, ATM settlement.
• Receive checks and cash for deposit, verify amount, and examine checks for endorsements.
• Cash checks and pay out money after verification of signatures and client balances.
• Enter clients' transactions into computer to record transactions, and issue computer generated receipts.
• Place holds on accounts for uncollected funds
• Respond to audit reviews and help complete branch monthly audit reports.
• Order branch cash as well as ATM cash orders for delivery.
• Place Foreign Currency orders for clients.
• Prepare Domestic and Foreign wire transfers for clients.
• Allow clients access to safe deposit boxes, following specified procedures.
• Monitor and reviews financial institution's security procedures and control access to vault.
• Assist in maintaining all dual control logs.
• Use supervisory authority in support of teller transactions.
• Ensure the security and safety of all employees.
• Supervisor authority appropriate to level assigned.

SECONDARY DUTIES

• Represent the bank in community related activities.
• Attend educational programs/seminars related to banking.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervision of other employees.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent.
• Experience with electronic delivery channels including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc., is preferred.
• Bilingual (Mandarin or Cantonese strongly preferred)

ADDITIONAL JOB REQUIREMENTS / ADA CONSIDERATIONS

The employee must be able to communicate effectively with internal and external stakeholders, including but not limited to, clients, prospects, employees, management, and external partners in person, by phone, virtually, and in writing; read, interpret, and prepare business, banking, regulatory, proposal, contract, and client documentation as applicable to the role; and apply business- and financial-related concepts, analysis, or calculations as appropriate to the role.

Work is primarily performed in a professional office environment and may include client locations, meetings, presentations, conferences, association events, and other business development settings. The role requires regular use of a computer, phone, virtual meeting tools, and standard office technology; the ability to review screens and documents; occasional travel within the market area; and occasional lifting or moving of materials up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

KEY POINTS

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. We believe in Shared success and We before Me. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

PAY RANGE DISCLOSURE

The pay range for this position is $20.00 to $22.00 per hour and is the lowest to highest hourly rate South Shore Bank in good faith believe we would pay for this role at the time of this posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.