Personal Banker - South/Metro East

Commerce Bancshares; Festus (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a personable and goal-oriented Personal Banker. In this dynamic role, you will help customers navigate their financial health while developing lasting relationships. You will receive comprehensive training and resources to succeed, ensuring that each financial transaction is handled accurately and efficiently. With a strong emphasis on sales and customer service, this position offers a chance to thrive in a supportive environment where your contributions are recognized and rewarded. If you are motivated and enjoy connecting with people, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Paid Vacation

Paid Personal Time

Career Development

Education Assistance

Voluntary Supplemental Benefits

Qualifications

• High School diploma or equivalent required.
• 1+ years of sales or customer service experience preferred.

Responsibilities

• Educate customers on retail products and digital solutions.
• Ensure financial transactions comply with policies and regulations.
• Establish relationships with customers and internal departments.

Skills

Sales Skills

Customer Experience

Communication Skills

Attention to Detail

Organizational Skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team.

Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other lines of business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs.

Responsibilities

• Receive the tools, resources, and training you need to be successful.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Actively listen to our customers so you can make appropriate recommendations that match their needs.
• Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified.
• Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs.
• Be able to earn more than your base pay through our quarterly incentive program.

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

Knowledge, Skills & Abilities Required

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel, and Outlook.

Education & Experience

• High School diploma or equivalent combination of education and experience required.
• 1+ years sales or customer service experience required.
• Experience working in an environment with individual and team sales goals preferred.

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

**This job posting is for general interest only. You will be notified when opportunities are available.**

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 4100 Rusty Road, St. Louis, Missouri 63128

Time Type:

Full time