Personal Banker-RB1910

Academy Bank; Saint Joseph (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

401(k) plan

Disability insurance

Paid vacation and holidays

Job summary

Academy Bank, N.A. is seeking a Personal Banker in Saint Joseph, MO who will deliver fast, personal service while understanding clients’ financial needs. You will open accounts, process transactions, and promote a full range of banking products, including digital banking solutions.

The role emphasizes sales targets, relationship-building with clients and partners, and strict adherence to banking regulations. Full-time, with benefits, and opportunities for professional licensing and growth.

Qualifications

• Excellent written and verbal communication required.
• Attention to detail and accuracy in work.
• Ability to organize workload.
• Strong sales skills to promote banking products.
• Basic math skills including cash back calculations.
• Proficient with standard office equipment and Microsoft Office.
• NMLS license and registration ability.

Responsibilities

• Provide fast, friendly service and resolve client questions.
• Promote consumer and small business banking products.
• Achieve daily, monthly, and quarterly sales goals.
• Build relationships with business partners to maximize opportunities.
• Open accounts and process transactions, recommending other products.
• Educate clients on digital banking platforms.
• Refer products to other lines and ensure regulatory compliance.

Skills

Communication skills

Attention to detail

Organization skills

Sales skills

Basic math

Office software

NMLS licensed

Education

High school diploma or GED

Associate degree preferred

Banking experience preferred

6 months client service experience

Cash handling experience

NMLS licensing / notary

Tools

Microsoft Office

Ten-key calculator

Copier/Scanner

Email

Job description

Personal Bankers are enthusiastic/self-motivated individuals with proven success at delivering solutions that help our clients achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with existing and potential clients to understand their financial needs, to deliver valuable products and services to meet those needs and to complete the account opening process accurately. Successful Personal Bankers are enthusiastic about delivering an excellent client experience; understanding and promoting bank products and services to individuals and companies; conducting accurate banking transactions in a fast-paced environment and working with a team to achieve individual and group goals.

Responsibilities

• Provides "fast, easy, and personal" consistent with Company client service standards, including by resolving problems, building relationships, handling special requests, greeting clients in a friendly manner that makes them feel welcome to Academy Bank, and taking ownership in all situations ensuring follow through and a timely resolution.
• Promotes consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential clients in conversations about banking needs, and speaking with knowledge and positivity about the bank's products and services.
• Achieves specific sales goals on a daily, monthly, quarterly and annual basis.
• Develops and maintains relationships with business partners to maximize opportunities and to achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client's business.
• Opens checking and savings accounts, processes client transactions, and recommends other bank products, including credit cards and loans.
• Actively demonstrates digital expertise by using our digital platforms and educating clients and associates about our digital banking platforms. This includes, but is not limited to, online banking and bill pay/external transfers, mobile banking app to include text alerts and mobile deposits, usage of smart ATM/ITM's, usage of chat box, and all other self-service channels.
• Works closely with clients and business partners to refer products and services to other business lines.
• Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.
• Ethically conducts operational tasks related to protecting client and bank assets related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, accurately completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
• Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors, and associates.
• When delegated by Banking Center Manager, implements all banking center operations procedures, including accurate maintenance of cash supplies, timely auditing, accurate documentation of banking transactions, compliance requirements, and acts with overall operational integrity.
• Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Associate Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.

The Personal Banker position pays a range of $20.00 to $24.50. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full‐time associates are eligible for our benefits package:

• Medical
• Vision
• 401(k) plan
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Position Requirements

Skills

• Strong written and verbal communication skills required.
• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Strong sales skills.
• Basic math skills including the ability to calculate figures and amounts such as cash back and percentages.
• Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
• Ability to be NMLS licensed and registered.

Education & Experience

• High school diploma, GED, or equivalent, required, Associate degree or higher preferred.
• Previous banking experience preferred.
• 6 months in a client service experience role preferred.
• Minimum 6 months cash handling experience preferred.
• Ability to be NMLS licensed and registered and obtain a state notary license.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday . The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to e xpress or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required . Position requires lifting and/or the exerting of up to 10 pounds of force.

Full-time/Part-time

Full-time

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