Personal Banker Laredo Main

PNC; Laredo (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

Life Insurance

Disability

401(k) with match

Pension & Stock Purchase Plan

Job summary

PNC in Laredo, TX seeks a Personal Banker to strengthen customer relationships through a defined sales process. The role emphasizes proactive outreach, lobby engagement, and educating customers on PNC solutions to grow wallet share and loyalty.

Bilingual Spanish is preferred, with in-office work at the Laredo Main branch and compliance with required policies. The position targets equal opportunity and collaboration across the Retail Branch Banking Network, with a focus on delivering excellent

Qualifications

• Typically requires 3+ years of experience in banking or customer-facing roles.
• In lieu of a degree, a comparable combination of education, certification and experience may be considered.
• Spanish speaking ability is preferred for this role.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience to improve financial wellbeing and loyalty.
• Collaborate with ecosystem partners to grow share of wallet and revenue.
• Deliver a full PNC conversation to identify appropriate solutions for clients.
• Engage customers in outbound and lobby interactions and educate on digital tools.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and have competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Personal Banker, you will strengthen customer relationships with a defined sales process, engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Laredo Texas at the Laredo Main branch.

Bilingual Spanish Preferred

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video .

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability


• Banking


• Client Loyalty


• Customer Experience (CX)


• Customer Service


• Identifying Opportunities


• Leveraging Technology


• Proactive Sales

Competencies

• Banking Products


• Digital Awareness


• Effective Communications


• Managing Multiple Priorities


• Matrix Management


• Problem Solving


• Prospecting.


• Retail Lending


• Selling.


• Understanding Customer Needs

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Language Assessments

Spanish Speaking - Preferred

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase pl

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options


• employee and spouse/child life insurance


• short and long-term disability protection


• 401(k) with PNC match, pension and stock purchase pl