Personal Banker II - Melrose Park, IL (Bilingual/Spanish preferred)

Fifth Third; Melrose Park (IL); On-site; USD 42,000 - 67,000; Full time

Job summary

Fifth Third Bank in Melrose Park, IL is seeking a Personal Banker II to build lasting customer relationships and address financial needs with a consultative approach. You will learn and apply product knowledge, work with partners to meet customer goals, and support customers through their financial lifecycle.

The role requires bilingual Spanish preference, strong customer service, and sales experience, with compliance to risk and NMLS requirements, based in a normal office environment.

Qualifications

• Bilingual Spanish preferred; 1 year of customer service experience.
• High School Diploma/GED; college degree or equivalent acceptable.
• Sales experience and ability to analyze credit and financial data.

Responsibilities

• Create a memorable customer experience by cultivating relationships in Melrose Park to meet financial needs.
• Use a consultative sales approach to tailor banking solutions for customers.
• Maintain knowledge of products, services and processes; ensure problems are resolved.
• Adhere to risk, NMLS requirements, and bank policies in daily work.

Skills

Bilingual/Spanish

Sales experience

Credit analysis

Education

High School Diploma/GED

1 year customer service experience

Job description

## Personal Banker II - Melrose Park, IL (Bilingual/Spanish preferred)Apply: Melrose Park, IL: Full time: Posted Today: End Date: June 30, 2027 (30+ days left to apply): R73166**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. **ESSENTIAL DUTIES & RESPONSIBILITIES:*** Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate* Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice* Maintain working knowledge of products, services, and processes offered* Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved* Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs* Provide customer support needed reinforcing the value of current and new technology* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp* Other duties as assigned **MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:**\\*\\*Bilingual/Spanish preferred\\*\\* * High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience* Experience in a sales environment required; experience in financial industry a plus* Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships* Ability to professionally represent Fifth Third Bank in verbal and written communication* Capable of analyzing credit and financial information* Exhibits business acumen* Demonstrated ability in making sound decisions* This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position **WORKING CONDITIONS:*** Normal office environment* Extended viewing of computer screens* Periodic travel within the Bancorp footprint to attend meetings and/or trainingPersonal Banker II - Melrose Park, IL (Bilingual/Spanish preferred)Total Base Pay Range 41,600.00 - 66,600.00 USD AnnualAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner. LOCATION -- Melrose Park, Illinois 60160